Develops, implements, and coordinates a Town-wide risk management and loss prevention program; advises on best practices and monitors industry trends for program enhancements. Administers the property and liability program; collects, analyzes, and reports all property, liability, auto, and casualty claims and works with insurance carriers to ensure timely resolution; manages the annual insurance renewal. Interfaces with claimants, insurance company, and departments during claim processes, reviews and monitors all P/ C claims. Assists with annual loss control audit performed by the insurance company. Performs specialized research and investigative work as needed for claim processing/analysis. Confers with appropriate staff regarding assessment of responsibility and/or liability related to claims. Administers the workers' compensation program; coordinates the return-to-work program with designated medical providers and staff. Interfaces with claimants, insurance company, and departments during claim processes, reviews and monitors all WC claims. Assists with annual loss control audit performed by the insurance company. Performs specialized research and investigative work as needed for claim processing/analysis. Confers with appropriate staff regarding assessment of responsibility and/or liability related to claims. Collaborates with the Town Attorney's Office and outside counsel as needed on P/ C and WC claim-related litigation. Tracks, analyzes and provides reports on claim/incident data to Town leadership. Utilizes trending information to recommend training opportunities, address risk management needs and implement appropriate prevention strategies. Provides technical guidance, expertise, and consultation on general safety; leads safety committee; develops, implements, and facilitates safety training programs. Serves as ADA and Title VI Coordinator for the Town including managing accommodation requests, tracking/reporting, handling complaint processes and coordination with departments on policy implementation. Support emergency response preparedness and response coordination for the Town of Castle Rock. Includes assistance in the development, maintenance, and implementation of the Town's emergency operations plans; support coordination of departmental response activities during incidents in alignment with established protocols. Collaborate with Castle Rock Police and Castle Rock Fire and Rescue to develop, coordinate and support emergency preparedness training and exercises for Town staff. Coordinate special projects in support of the Town Manager's Office as assigned. Respond to general public and employee inquiries in a professional and positive manner. Prepare documents for internal and external distribution. When requested, make presentations before Town employees and Town management staff. Perform other duties as assigned or required. Minimum Qualifications: An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered. Education: A Bachelor's Degree in Public Administration, Business Administration, Risk Management or a related field. Experience: At least three (3) years of progressively responsible experience in risk management in the private or public sector, or an equivalent combination of education, training and experience. Licenses and/or Certifications: A professional designation in risk management (ARM) or safety (CSP) is preferred. Knowledge, Skills, and Abilities: Comprehensive knowledge of safety and risk management concepts and best practices; commercial property/liability coverages; worker's compensation regulations; and common risk transfer arrangements between organizations. Proficient knowledge of the insurance marketing system as it applies to local government. Thorough knowledge of the duties and responsibilities of insurance brokers and agents, claims adjusters, and underwriters; comprehensive knowledge of major municipal risks and liabilities. Proficient knowledge of safety management and training programs. Excellent organizational skills. Ability to effectively plan, organize, coordinate, collaborate and complete multiple complex projects and requests with stringent deadlines. High level of understanding of legal documents, agreements and contracts. Ability to establish and maintain effective working relationships with others. Ability to communicate clearly and concisely both orally and in writing, including the ability to communicate effectively with customers. Ability to exercise sound judgment in making critical decisions. Ability to maintain integrity of confidential information. Strong ability to multi-task and respond effectively to changing priorities and demands. Knowledge of municipal processes regarding resolutions and ordinances. Advanced skill in use of Microsoft Office products and Risk Management Software.