Join our team and help support toll operations for Lee County! This position is responsible for reviewing images from Toll Plaza cameras and assisting Pay-by-Plate customers and Lee. Way account holders. The ideal candidate is detail-oriented, comfortable working with computer systems, answering incoming calls, and experienced in delivering excellent customer service. Duties and Responsibilities What You Will Do(All duties below are required as part of this position)Image Review & Toll Processing. Review vehicle license plate images collected from cameras. Accurately enter plate details (letters, numbers, state, and plate type). Entry of license plate information from all U.S. states and Canadian provinces. Mark unreadable images using system codes. Report image issues or patterns to a supervisor. Research transactions to identify vehicle owners. Customer Service. Answer and respond to high-volume customer calls using a multi-line phone system. Assist customers with Lee. Way accounts, invoices, and transponders. Set up new accounts and update existing customer information. Process payments, applications, renewals, and account changes. Resolve billing questions and customer complaints in a professional manner. Explain Lee. Way programs, discounts, and toll enforcement policies. General Duties. Maintain data accuracy while using specialized toll systems (e.g., ARCS, VES, MIRA). Handle confidential customer information with discretion. Complete other duties as assigned. Education, Experience, Licensing What We’re Looking For. Education and Experience:High school diploma or GED.1 year of experience in fast-paced customer service or a similar role. Skills and Knowledge:Strong attention to detail and ability to work accurately. Proficient with Microsoft Word, Excel, and Windows systems. Able to type efficiently and use computer systems for extended periods. Strong problem-solving, communication, and multitasking skills. Ability to remain calm and courteous with upset or confused customers. Comfortable researching information using internal systems and DMV tools. Must maintain confidentiality with sensitive customer data. Preferred Requirements:Valid driver’s license with a good record. Supplemental Information Work Schedule:Full-time: 40 hours per week. Monday–Friday, 6:00 AM to 2:30 PM - Some weekend work may be needed during busy times. Why Join Us? Support your local community through reliable toll processing and service. Be part of a fast-paced and detail-oriented team. Learn valuable skills in image review, data entry, and public service. About the Department. The Lee County Department of Transportation (DOT) is responsible for maintaining and operating the county’s transportation infrastructure to ensure safe, efficient, and reliable travel for residents and visitors. Within DOT, the Toll Operations team supports the county’s toll facilities by managing electronic toll collection systems, reviewing toll transactions, and providing customer service for Pay-by-Plate users and Lee. Way account holders. The department plays a critical role in roadway funding, customer support, and operational accuracy while upholding public trust through secure data handling and responsive service. About Lee County:Lee County is located in beautiful Southwest Florida and is home to over 800,000 residents. We are dedicated to serving our community with high-quality services and a focus on sustainability and innovation. Join us in making Lee County a great place to live, work, and visit. Find out more about Lee County at Lee County Government. EMERGENCY RESPONSE/ RECOVERY ACTIVITIES: All County employees are required to work before, during, or after an emergency as needed. This may include temporarily being assigned to work and performing duties outside of the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.