Leads organization-wide evaluation efforts to ensure the League’s programs, services, and strategic initiatives deliver meaningful impact for members. Facilitates outcome-focused conversations across teams, aligning data, research, and stakeholder perspectives to inform decision-making. Designs and manage systems to collect, analyze, and translate complex quantitative and qualitative data into actionable insights. Supports continuous learning and improvement by guiding evaluation practices and driving organization-wide understanding of impact. Manages cross-functional projects and strategic initiatives as assigned. Essential Job Duties Strategic Alignment. Leads implementation of League-wide data, insights, and evaluation strategy to inform organization-wide and department level decision-making. Develops a League-wide framework for demonstrating the value of League services for individual members. Data Analysis, Reporting, and Vizualization. Conducts quantitative and qualitative analyses, research, and benchmarking studies for both internal employee and member surveys and evaluations. Produces accurate, accessible, and understandable material that reflects research data and results at a level of detail appropriate for the intended audience. Builds and maintains reports, dashboards, and data visualizations using business intelligence tools such as Association Management System (AMS) to facilitate quick access to and manipulation of data necessary for the calculation and retrieval of quantitative information. Develops and delivers written, online, and oral presentations on League data and statistical trends to leadership. Proactively monitors data trends and maintains established and consistent reporting processes. Process Improvement and Program Evaluation. Work cooperatively with departments to conduct internal program evaluation and analysis including developing a proactive schedule for evaluation of programs, assisting teams in developing appropriate evaluation goals and measures, and developing and conducting evaluation plans. Identifies opportunities, gathers input from user groups, and makes recommendations for improvements in data collection and data management practices, including the testing of new data initiatives in various technology platforms and implementation of approved solutions. Make recommendations regarding governance and access to member data, supports the design, configuration and maintenance of AMS and data procedures to ensure integrity and consistency. Project Management. Assists Strategic Initiatives Manager with designing, prioritizing and managing multiple, concurrent special projects, including brainstorming, planning, researching, implementation, and change management. Leads assigned projects of organizational significance. Core qualifications & Desirables Bachelor’s degree in public administration, public affairs, business administration, policy analysis, statistics, data analytics or a degree requiring substantial training in statistical analysis and program evaluation. At least four years of experience performing quantitative and qualitative analysis, research and impact-based work products. Considerable knowledge and use of computer software such as Microsoft products, databases, and statistical programs. Considerable ability to mine, manipulate, analyze, and communicate research findings through written documents, graphic illustrations, and oral presentations to people with varying backgrounds and familiarity with the material. Desirable Qualifications. Additional years of experience performing quantitative and qualitative analysis and research. Master’s degree in public administration, public affairs, policy analysis, political science, or a closely related field. Municipal government experience. Experience with business intelligence and artificial intelligence tools. Examples of Performance Criteria Applies sound statistical methods, research design, and program evaluation techniques appropriate to the data, program, or project. Produces accurate, well-organized analyses that are clearly documented and replicable. Designs data visualizations to communicate insights clearly, minimize cognitive load, and support decision-making. Tailors reporting (written, verbal, visuals) to the needs and understanding of the intended audience. Demonstrates understanding of municipal government, League priorities, and the legislative context when interpreting and presenting data. Aligns analytical products with organizational strategy and department-level goals. Translates complex findings into meaningful implications for members, internal teams, and leadership. Demonstrates proficiency with analytic tools, spreadsheets, databases, and relevant business intelligence platforms (e.g., AMS). Identifies gaps and recommends improvements to data practices and collection methods, data standards, workflows, and system configurations to enhance data quality and integrity, and recommends new data sources to strengthen evaluation and analysis. Collaborate with internal teams to pilot new approaches to data management and evaluate their effectiveness. Designs and implements evaluation plans that include clear goals, measures, timelines, and reporting strategies. Ability to work effectively with departments and stakeholders to conduct evaluations, ensuring methods are appropriate and results are meaningful, understandable and actionable for decision-makers. Builds effective relationships and identifies opportunities for shared use of information across teams. Ability to communicate complex information in a clear, concise, and compelling way, verbally and in writing. Manages multiple, concurrent projects effectively, meeting deadlines and adjusting priorities based on organizational needs. Follows through on commitments and provides timely project updates to stakeholders. Meets or exceeds League Empowerment and Performance Program (LEAPP) results/timelines and other department performance measures. Promotes diversity and inclusion objectives, including DEI objectives, defined by the League and continually examines own performance to eliminate implicit bias in carrying out duties and interacting with the public, coworkers, and members.