This role supports U.S. Bank’s vehicle collateral protection efforts by managing impound-related activities for customer vehicle accounts where the Bank holds a lien. This role serves as a critical intake point into the Repossession and Collateral Liquidation process and helps mitigate financial loss by ensuring timely, compliant decision-making. The position combines document processing, external partner communication, negotiation, and operational judgment. While this is not a call-center role, it requires frequent phone interaction with impound and tow facilities. Primary Responsibilities. Manage inbound impound notices received via mail, internal systems, and vendor sources. Review and process documentation related to impounded vehicles where U.S. Bank holds a lien. Communicate directly with impound and tow facilities to confirm vehicle status, storage conditions, and next steps. Notify customers as required and document all activity in internal systems. Evaluate whether it is in U.S. Bank’s best financial interest to recover an impounded vehicle. Coordinate vehicle pickup and transition into the repossession process when recovery is approved. Support state-law-driven and time-sensitive processes to prevent loss of collateral or lien position. Maintain accurate, detailed records to ensure compliance and audit readiness. Negotiate storage fees and related costs with impound facilities when appropriate. Basic Qualifications. High school diploma or equivalent. Typically three to five years of experience in clerical, operations, or customer service–focused roles. Preferred Skills & Experience. Strong verbal communication skills and comfort with phone-based partner communication. Ability to handle difficult or sensitive conversations professionally. Attention to detail in documentation, recordkeeping, and compliance. Sound judgment and decision-making skills when evaluating financial risk and cost. Ability to manage multiple time-sensitive tasks and deadlines. Proficient computer and system navigation skills, including Microsoft Office applications. Experience working with external vendors, documentation workflows, or regulated processes. Bonus (not required): Exposure to impound facilities, repossession, collateral liquidation, or similar vendor-facing operations. Location Expectations. This position is a hybrid role which has weekly onsite attendance requirements of 3 days a week in the following hubs. Cincinnati, OH - Earth City, MO - Owensboro, KY - The schedule options for this role are:Monday - Friday, 7:00 am - 4:00 pm or 8:00 am - 5:00 pm. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.