Provides tier-two support for deployed technology in their area. Monitors and optimizes system performance, ensuring data integrity. Develops and maintains an OS hardware/software configuration database. Administers system security, including access, virus, and patch management. Implements software upgrades and enhancements, including firmware revisions. Responds to technical assistance requests, including on-call for emergencies. Coordinates end user training and collaborates with GMR IT and field staff. Installs/configures desktops, laptops, printers, phones at corporate and remote centers. Troubleshoots and resolves desktop/laptop issues and application software problems. Manages documentation, asset inventories, and cabling connections. Coordinates vendor support, maintenance, repairs, and participates in key committees. Conducts routine audits to ensure compliance with IT standards and policies. Qualifications: Education & Industry Experience MS Windows system administration experience preferred 4 Year Degree in computer science or related field, or equivalent experience required. CSE, MPC, and A Certification preferred. Customer service skills required. The application window for this position is anticipated to close on May 15, 2026. Learn how our values are at the core of our services and vital to how we approach care and check out our comprehensive benefit options at Global. Medical. Response.com/ Careers. Why Choose GMR? Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you’ll embark on meaningful work that will make an impact on you and the customers we serve. View the stories on how our employees provide care to the world at www. Ata. Moments. Notice.com. GMR’s Core Behaviors—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.