Handle multi-channel interactions in a centralized contact center environment from patients, familiesand physicians to schedule, register and financially clear patient appointments. Meet every transactionwith the utmost service and resolve; providing a patient experience that supports our commitment toefficient and effective connections to care. Interact with a diverse patient base to ascertain the reasonfor the call and assist the caller with their questions, concerns or problems with a focus on first callresolution. Demonstrate commitment to service and follow-through. Follow departmental protocols toensure patient safety and accurate data entry. Handle multi-channel interactions from patients, familiesand physicians to schedule, register and financially clear patient appointments. Meet every transactionwith the utmost service and resolve; providing a patient experience that supports our commitment toefficient and effective connections to care. Interact with a diverse patient base to ascertain the reasonfor the call and assist the caller with their questions, concerns or problems with a focus on first callresolution. Demonstrate commitment to service and follow through. Follow departmental protocols to ensure patient appropriateness, safety and accurate data entry. Essential Functions - Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson. - Schedule patient appointments, verify scripts, pre-screens and register patient for imaging visits inaccordance with established clinical and insurance requirements to improve access and carecoordination. Assists Imaging technologist in preparing patients for procedures. - Utilize Electronic Medical Record (EMR) to complete scheduling and registration, confirmappointments, verify demographic information, run medical necessity, answer inquiries and resolveuser issues in accordance with established protocols to ensure patient safety, compliance anddepartmental policies and procedures. - Coordinate referrals and insurance requirements by obtaining and/or confirming patientinformation to ensure the patient receives maximum benefits for services. Assure regulatory andcompliance requirements following local payor coverage determinations. - Utilize software system to answer, coordinate, track, and monitor interactions across multiplechannels of communication. - Instructs the patient regarding preparations, pre -screens for radiologic examination using guidesheet posted at reception area. Alerts appropriate personnel of each patient's arrival and awaitsacknowledgment that message has been received. Maintain qualitative and quantitative individual and team performance targets. Competencies (Knowledge, Skills, and Abilities Required):Proficient in the use of computers. Type 35 wpm. Knowledge of medical terminology used by insurance and managed care health plans. Bilingual skills a plus. Knowledge of imaging procedures a plus. Minimum Education and Experience Requirements:Education:HS Diploma or equivalent required. AND - Experience:Previous related experience preferred. Minimum Certifications, Registration or License Requirements:CPR certification preferred. Work Shift. Workday Day (United States of America)Worker Sub Type. Regular. Employee Entity. Thomas Jefferson University Hospitals, Inc. Primary Location Address 111 S 11th Street, Philadelphia, Pennsylvania, United States of America.