Customer Experience & Brand Representation - Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty - Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources. - Actively engage customers, identify their needs, recommend relevant products or experiences, and leading a customer-focused, Guest Obsessed culture Sales & Business Performance - Maximize selling opportunities by identifying customer needs and offering relevant solutions. - Promote add-on sales and support events that grow store traffic and customer engagement. - Consistently meet or exceed monthly sales goals, contributing to overall store revenue. Performance is measured by key KPIs such as individual sales volume, average transaction value, and customer conversion rates. Team Engagement & Store Support - Collaborate with team members to maintain a positive, inclusive, and high-performing store culture - Support onboarding of new associates by sharing product knowledge and best practices Operations & Compliance - Accurately and efficiently process transactions including sales, returns, and price checks using the POS system. - Assist in daily opening and closing procedures, floor replenishment, and maintaining visual merchandising standards. - Complete inventory transactions including, but not limited to, receiving, MOS (Mark Out of Stock), and RA - Rs (Return Authorization Requests). - Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy - Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained and consistently followed.