The Lead Service Attendant (LSA) is primarily responsible for creating a welcoming atmosphere of hospitability for Amtrak passengers that results in exceeding customer expectations. ESSENTIAL FUNCTIONS: - Works in a fast-paced environment onboard trains. - Coordinates work and supervises a team of food and wait staff responsible for the provision of food and beverage service to Amtrak passengers. - Maintains cleanliness of rail car interior ensuring compliance with FDA and Amtrak Service Standards requirements. - Functions independently while simultaneously supporting the service staff. - Utilizes superior interpersonal skills to communicate clearly and effectively with passengers and crew to ensure employee and customer satisfaction in both ideal and off-schedule conditions. - Responsible for safe practices and meeting sanitation standards during all segments of service from loading, stocking, preparing, serving, clean-up, and end of trip close outs. - Responsible for the security, sale, safe handling and accounting of food and beverage products. - Strictly complies with cash and credit transaction handling procedures and protects Amtrak funds. - Adheres to uniform and grooming requirements. - Prepares associated paperwork. - Utilizes a cash register or similar point of sale device and follows established accounting procedures MINIMUM QUALIFICATIONS: - Must have some experience in a customer service or similar public contact role exhibiting responsibility, initiative, physical coordination, problem-solving, creativity, and leadership characteristics. - Work experience must demonstrate strong, clear and effective verbal