Guest & Member Experience Deliver a warm welcome to all members and guests, utilizing names and personal recognition whenever possible Provide efficient and accurate check-in while anticipating guest needs and setting expectations for their round Communicate effectively with Outside Services, Starters, and Player Assistants to ensure a seamless golf experience Reservations & Tee Sheet Management Process tee time reservations in accordance with Silverado policies (member, resort guest, Troon programs, and invited guests) Assist with daily tee sheet management, ensuring accuracy and maximizing utilization Retail & Merchandising Maintain a clean, organized, and visually appealing golf shop environment Assist with merchandising, inventory displays, and restocking of product as directed Promote and sell merchandise in alignment with our retail standards Point of Sale & Financial Accuracy Accurately process all transactions, including green fees, cart fees, and retail sales through the POS system Ensure charges align with member profiles (e.g., cart plans, guest passes, privileges) Issue receipts and maintain accountability for all financial transactions Assist with daily cash handling procedures, including reconciliation and closing reports Operations Support Assist with receiving, unpacking, and organizing merchandise and golf operations supplies Take and relay messages for members, guests, and staff as needed Support tournament operations and member events as directed Standards & Accountability Uphold Silverado Resort standards and the Four Keys of Service in all interactions Maintain professionalism, punctuality, and attention to detail in all aspects of the role Perform additional duties as assigned by Golf Professional Staff or Management