Provides care in a medical practice office or clinic under the direction of a provider. Maintains a clean and safe environment, provide patient care and provide patients with information. Provides mentoring for Level I Medical Assistants in the same physician office. Models appropriate behavior as exemplified in The Methodist Mission, Vision and Values. What you will do. Proactively assists patients throughout the visit as needed, accompanies patients to the exam/procedure room. Responds to patient needs in a professional and friendly manner. Performs clerical activities related to patient care such as scheduling appointments and Diagnostic Imaging exams, lab call backs, prior authorizations, retrieving medical histories, filling out patient paperwork and forms and answering and returning phone calls. Collects and records patient data including height, weight, temperature, pulse, respiration rate and blood pressure, and basic information about the presenting and previous conditions. Records pertinent patient information, surgical history, reviews systems, past medical history, social history, medical management including but not limited to allergies, etc. May assist with physical examination preparations. Performs EK - Gs, removes sutures/ staples, and changes sterile and non-sterile dressings as directed. Effectively collects and prepares specimens for laboratory analysis utilizing non-invasive techniques, including urine, sputum and stool. Assists with undressing, cleansing and positioning patients for specific procedures. Perform skin tests and venipuncture of skin for purpose of withdrawing blood. Administers medication and immunizations under the direction of the physician or advanced practice provider. May authorize prescription refills and provide prescription information to pharmacies ordered and authorized by a physician or advanced practice provider. Administers first aid or cardiopulmonary resuscitation in an emergency. Prepares and cleans exam/procedure rooms, instruments and equipment between patient visits to maintain infection control. Ensures instruments are cleaned and sterilized and contaminated supplies are properly disposed. Prepares orders, sorts, stores, and restocks supplies for exam/procedure room. Duties may include ordering and maintaining stock of supplies. Provides patient education and instructions under the authorization of the supervising physician. Performs other duties as assigned or requested. Education/ Formal Training Requirements. Required - High School Diploma or Equivalent Preferred - Technical Degree or Diploma Medical Assistant Work Experience Requirements. Required - Medical Assistant or similar 3-5 years Licenses and Certifications Requirements. Required - HEARTSAVER - American Heart Association Required - NCCT Medical Assistant - National Center for Competency Testing Preferred - AMT Registered Medical Assistant - American Medical Technologists Preferred - Certified Clinical Medical Assistant - National Healthcareer Association Preferred - Nationally Certified Medical Assistant - National Association of Health Professionals Preferred - AAMA Certified Medical Assistant - The American Association of Medical Assistants Preferred - BASIC LIFE SUPPORT - American Heart Association Knowledge, Skills and Abilities. Strong written and verbal communication skills with the ability to work with patients, patient families and physicians in a tactful and professional manner. Satisfactorily completes applicable competency assessments and skills checklist for Level 2; demonstrates proficiency in all measured areas. Ability to begin the patient visit with eye contact, smile and greeting, while using the patient’s name. Ability to work independently and as part of a multidisciplinary team. Successful completion of assigned training and development programs for the role within the mandated time frame. Performs computer skills demonstrated by successful navigation of the EMR with appropriate documentation. Demonstrates ability to review computer reports following evidenced based guidelines. Demonstrated proficiency in motivational interviewing and teach back method techniques. Ability to act quickly in emergency situations. Supervision Provided by this Position. There are no supervisory or lead responsibilities assigned to this position.