Supports the Information Technology team by assisting with project-based activities with a primary concentration on maturing the bank’s IT Service Management (ITSM) platform. Focuses on learning and contributing through research, documentation, and coordination under the guidance of experienced team members. Essential Job Functions. Assists with the documentation, configuration, and enhancement of ITSM processes such as Incident, Request, Change, Asset, and Knowledge Management to improve operational maturity and service quality. Provides hands-on experience in enterprise IT operations within a regulated financial services environment. Performs project-based analysis and data validation activities within the ITSM platform to support reporting accuracy, workflow optimization, and user experience improvements. Assists in creating, maintaining, and organizing service documentation, standard operating procedures, and knowledge articles to support consistent IT service delivery. Observes and assists in monitoring day-to-day operations, including service desk activities, system administration tasks, and technology delivery processes. Collaborates with IT team members to support ongoing initiatives, testing activities, and continuous improvement efforts, performing other related duties as assigned. Participates in program exercises in a support role. Knowledge, Skills & Abilities. Basic understanding of information technology concepts, including IT support, service delivery, and systems administration. Ability to analyze information, document processes, and understand workflow dependencies. Ability to communicate effectively both verbally and in. Ability to maintain. Skill in using computers including Microsoft Office, including Outlook, Word, Excel, and. Ability to work under close supervision and seek clarification when needed. Ability to manage assigned tasks and prioritize effectively, with support from the team. Flexibility and willingness to learn in a dynamic environment. Attention to detail in documentation and assigned tasks. Enthusiasm for continuous learning and participation in special projects as opportunities arise. Interest in creative problem-solving and initiative, under guidance from experienced staff. Proficiency in Microsoft Office tools (Word, PowerPoint, Excel) or ability to learn quickly. Basic Qualifications. High school diploma or equivalent required. Current enrollment in an undergraduate program in Information Technology, Management Information Systems, Computer Science, or a related field preferred. Coursework or academic projects, or internships related to IT, information systems, or process improvement preferred.