The Office of Information Technology will consider candidates for either Journey/ Senior Architect based on relevant skills and required experience. SENIOR SALESFORCE ARCHITECT - The Senior Salesforce Architect provides long-term, strategic, and technical leadership and direction for the university’s Salesforce ecosystem. Reporting to the COE Director, this role designs and governs scalable, secure solutions across Salesforce clouds (with emphasis on Education Cloud) and guides data and integration strategy, including Data 360 (formerly Data Cloud). The Architect partners with campus stakeholders to translate functional needs into trusted, easy, and adaptable technical designs; mentors the COE team; and contributes hands-on configuration and development for complex initiatives, prototypes, and shared accelerators. This role evaluates emerging capabilities (such as Agentforce) and recommends adoption approaches that improve outcomes for students, faculty, and staff. The Senior Salesforce Architect is expected to:Serves as a trusted advisor and technical partner to functional leaders, product owners, and delivery teams. Balance strategic roadmap planning with practical delivery constraints and iterative improvement. Communicate architecture tradeoffs clearly to technical and non-technical audiences; facilitate alignment. Provide expert leadership through influence by mentoring teammates, establishing and reinforcing standards, documentation, and best practices. The Senior Salesforce Architect has these responsibilities:Define and maintain target-state architecture, reference patterns, and technical standards for the Salesforce portfolio. Lead solution design for major initiatives and provide hands-on support for high-complexity build work, prototyping, and troubleshooting as needed. Partner on enterprise integration and data governance, including data quality, identity resolution, and lifecycle management across systems. Establish and continuously improve delivery governance (architecture and code/design reviews, release and environment strategy, testing and quality controls) and guide adoption of platform innovations (Education Cloud, Data 360/ Data Cloud, Agentforce). JOURNEY SALESFORCE ARCHITECT - The Journey Salesforce Architect provides long-term, strategic, and technical guidance and design expertise for the university’s Salesforce ecosystem. Reporting to the COE Director, this role designs scalable, secure solutions across Salesforce clouds (with emphasis on Education Cloud) and guides data and integration strategy, including Data 360 (formerly Data Cloud). The Architect partners with campus stakeholders to translate functional needs into trusted, easy, and adaptable technical designs; mentors the COE team; and contributes hands-on configuration and development for complex initiatives, prototypes, and shared accelerators. This role evaluates emerging capabilities (such as Agentforce) and recommends adoption approaches that improve outcomes for students, faculty, and staff. The Journey Salesforce Architect is expected to:Operate as a trusted advisor and technical partner to functional leaders, product owners, and delivery teams. Balance strategic roadmap planning with practical delivery constraints and iterative improvement. Communicate architecture tradeoffs clearly to technical and non-technical audiences; facilitate alignment. Provide expert guidance through influence by mentoring teammates and reinforcing standards, documentation, and best practices. The Journey Salesforce Architect has these responsibilities:Contribute to the design and maintain target-state architecture, reference patterns, and technical standards for the Salesforce portfolio. Guide solution design for major initiatives and provide hands-on support for high-complexity build work, prototyping, and troubleshooting as needed. Partner on enterprise integration and data governance, including data quality, identity resolution, and lifecycle management across systems. Continuously improve delivery governance (architecture and code/design reviews, release and environment strategy, testing and quality controls) and guide adoption of platform innovations (Education Cloud, Data 360/ Data Cloud, Agentforce). Customer Service Expectations: This position is responsible for maintaining a customer-focused approach in all duties, ensuring professional, timely, and effective interactions with internal and external stakeholders. To provide excellent service the employee will: listen to customers and understand their needs; help customers solve problems; demonstrate an eagerness to help; exhibit a professional disposition; be approachable, respectful, and team-oriented; take ownership of inquiries and assignments; provide updates for customers; and be familiar with the basic operations of the university in order to understand customer needs better. FLEXIBLE WORK – REMOTE ELIGIBLE - This position has flexible work scheduling options available including hybrid and remote anywhere in the United States based on acceptable performance and organizational needs in alignment with the UNLV Flexible Work Policy for Flexible Work Arrangements at UNLV (subject to approval). PROFILE of the OFFICE OF INFORMATION TECHNOLOGY - With a focus on excellent customer service, UNLV Information Technology (UNLV IT) provides a full range of IT services, from leadership and enterprise solutions to training and support, for our students, faculty, and staff. As a partner in teaching, learning, research, and administration at a Top-Tier university, we are seeking team members who value innovation, collaboration, and excellence. We believe that every person brings unique experiences and perspectives that strengthen our team and help us serve UNLV’s broad community with empathy, which is a key to our success. Applicants seeking a values-driven environment that celebrates individuality and that are committed to service are highly encouraged to apply. MINIMUM QUALIFICATIONSSENIOR SALESFORCE ARCHITECT - This position requires an earned Bachelor’s degree from an accredited college or university as recognized by the United States Department of Education and/or the Council on Higher Education Accreditation (CHEA) and 5 years of Salesforce solution architecture, design, and delivery experience in complex/enterprise environments, including multi-cloud implementations, data modeling, and integration design with direct experience in Education Cloud/ EDA or similar Industries Clouds solutions, and Data 360 (formerly Data Cloud). Must possess Salesforce Certified Administrator OR Salesforce Certified Platform Developer I, Platform App Builder, and at least one additional architect or advanced Salesforce certification (e.g., Advanced Administrator, Platform Developer II, Application Architect, System Architect, Data Architect, etc) certifications. Higher education experience (3 years), and experience with the implementation of AI/agent capabilities, such as Agentforce, and a Master’s degree are preferred. Also preferred are Salesforce Education Cloud Consultant, Salesforce Data Cloud / Data 360 experience (certification if available), Salesforce Data Cloud / Data 360 (if certification available), or Agentforce specialist certifications. Credentials must be obtained prior to the start of employment. JOURNEY SALESFORCE ARCHITECT - This position requires an earned Bachelor’s degree from an accredited college or university as recognized by the United States Department of Education and/or the Council on Higher Education Accreditation (CHEA) and 3 years of Salesforce solution architecture, design, and delivery experience in complex/enterprise environments, including multi-cloud implementations, data modeling, and integration design. Must possess Salesforce Certified Administrator OR Salesforce Certified Platform Developer I, and at least one additional architect or advanced Salesforce certification (e.g., Advanced Administrator, Platform App Builder, Platform Developer II, Application Architect, System Architect, Data Architect, etc) certifications. Higher education experience (3 years), experience in Education Cloud/ EDA or similar Industries Clouds solutions, and Data 360 (formerly Data Cloud), and experience implementing AI/agent capabilities, such as Agentforce, and a Master’s degree are preferred. Also preferred are Salesforce Education Cloud Consultant, Salesforce Data Cloud / Data 360 experience (certification if available), Salesforce Data Cloud / Data 360 (if certification available), or Agentforce specialist certifications. Credentials must be obtained prior to the start of employment. ARCHITECT KNOWLEDGE, SKILLS, & ABILITIES - The incumbent must have specific knowledge, skills, and abilities in the following areas:SENIOR SALESFORCE ARCHITECTKNOWLEDGE - Required. Salesforce platform architecture across Sales, Service, Experience, and Education Cloud; strong understanding of environment strategy and scalability. Data modeling and platform security (sharing, role hierarchy, permission sets, O - Auth/ SSO concepts) and compliance best practices relevant to higher education (e.g., FERPA). Integration architecture patterns and experience integrating enterprise systems (SIS/ LMS/ HR/finance) using APIs and middleware. Application lifecycle management, source control, and release management practices for both declarative and programmatic changes. Experience with Education Data Architecture (EDA) / Education Cloud or other Industries Clouds implementations in complex, distributed stakeholder environments. Preferred. Data 360 (formerly Data Cloud): data ingestion and mapping, Data Model Objects (DM - Os), identity resolution, and activation patterns. Agentforce / Einstein AI experience: designing and governing AI/agent use cases, grounding strategies, and safety/privacy considerations. Experience with Gitlab and Familiarity with DevOps Center and CI/ CD tooling and quality gates. SKILLS - Required. Expert solution architecture and documentation skills (current/future state diagrams, technical specifications, integration and data designs). Expert ability to translate functional requirements into secure, scalable technical solutions and implementation plans. Strong team member stakeholder communication, collaboration and facilitation skills; able to explain tradeoffs to technical and non-technical audiences. Strong problem-solving skills and attention to detail. Preferred. Hands-on development and configuration expertise (Apex, LWC, Flows, Omni. Studio) and performance troubleshooting. Data governance and analytics enablement (Tableau/ CRM Analytics or institutional reporting practices). ABILITIES - Required. Ability to lead through influence in a matrixed environment and mentor teammates to raise overall delivery quality. Ability to prioritize across competing demands, manage risk, and maintain focus in a fast-changing environment. Ability to assess new platform capabilities and recommend adoption strategies that balance value, risk, and supportability. Preferred. Ability to guide organizational change and adoption (training, enablement, and operating model improvements). JOURNEY SALESFORCE ARCHITECTKNOWLEDGE - Required. Salesforce platform architecture across Sales, Service, Experience, and Education Cloud; strong understanding of environment strategy and scalability. Data modeling and platform security (sharing, role hierarchy, permission sets, O - Auth/ SSO concepts) and compliance best practices relevant to higher education (e.g., FERPA). Integration architecture patterns and experience integrating enterprise systems (SIS/ LMS/ HR/finance) using APIs and middleware. Application lifecycle management, source control, and release management practices for both declarative and programmatic changes. Preferred. Data 360 (formerly Data Cloud): data ingestion and mapping, Data Model Objects (DM - Os), identity resolution, and activation patterns. Agentforce / Einstein AI experience: designing and governing AI/agent use cases, grounding strategies, and safety/privacy considerations. Experience with Education Data Architecture (EDA) / Education Cloud implementations in complex, distributed stakeholder environments. Experience with Gitlab and Familiarity with DevOps Center and CI/ CD tooling and quality gates. SKILLS - Required. Solution architecture and documentation skills (current/future state diagrams, technical specifications, integration and data designs). Ability to translate functional requirements into secure, scalable technical solutions and implementation plans. Strong team member stakeholder communication, collaboration and facilitation skills; able to explain tradeoffs to technical and non-technical audiences. Strong problem-solving skills and attention to detail. Preferred. Hands-on development and configuration expertise (Apex, LWC, Flows, Omni. Studio) and performance troubleshooting. Data governance and analytics enablement (Tableau/ CRM Analytics or institutional reporting practices). ABILITIES - Required. Ability to lead through influence in a matrixed environment and mentor teammates to raise overall delivery quality. Ability to prioritize across competing demands, manage risk, and maintain focus in a fast-changing environment. Ability to assess new platform capabilities and recommend adoption strategies that balance value, risk, and supportability. Preferred. Ability to guide organizational change and adoption (training, enablement, and operating model improvements). COMMITMENT to CAMPUS VALUESA successful candidate will contribute to a respectful, positive work environment. They will use our Campus Values to guide their decisions and actions and demonstrate our Rebel spirit. SALARY