As the first point of contact at the community, the Concierge provides exceptional customer service, greeting residents, families, and visitors while supporting sales, marketing, and business office functions. You will manage the lobby experience, answer calls, and help ensure a welcoming, professional environment. What You'll Do Greet and assist residents, families, visitors, and employees with questions and concerns Answer and route incoming calls professionally Assist with scheduling transportation and medical appointments Monitor the lobby, maintain a clean and inviting environment- vacuum, dust, take out garbage Manage hospitality bar- refill water, coffee, stock tea/hot cocoa Deliver mail and packages to neighbors Support marketing and sales efforts, including tours, inquiries, and Lead Management Program tasks Assist the business office with resident documentation and file maintenance Encourage resident participation in community activities by setting up evening movies, snacks Report elder maltreatment or abuse as required Follow and communicate company policies and procedures Perform other duties as assigned What We're Looking For Previous experience in customer service or answering phones preferred Must be 18 years or older First Aid certification required Compassion for and enjoyment of working with older adults Strong verbal and written communication skills Resourceful, organized, and able to manage multiple priorities Proficient in word processing, spreadsheets, and email Join Milestone. Be the welcoming face of our community while helping residents, families, and staff feel supported and valued.