Responsible for assisting in coordinating, planning, registering participants for programs. Assist with membership recruitment, program evaluations, activity marketing, and administrative duties, including but not limited to; record keeping, reporting, purchasing, and program budgets. Essential Functions and Other Important Duties ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. DUTIESAQUATICS – INSTRUCTION - Assist in the planning, organizing, and implementation of aquatic programs. Perform routine administrative duties, including but not limited to, assist with addressing and resolving customer questions and concerns, provide phone, electronic and face-to-face support to customers, appropriately directing internal and external customers, take payments and issues credits or refunds when appropriate. Recruit and retain Swim Instructor staff. Oversee activities at various locations as appropriate. Assist with recruiting, training, supervising, and directing seasonal staff and participants. Provide care and protection for patrons, including responding immediately to emergencies and administering first aid as necessary. Solicit program evaluations; research and follow up with guests on feedback or concerns, as appropriate. Participate in staff meetings and annual training required by the department and by the State of Texas. Assist in the enforcement of department, site, and program rules and/or regulations, and safety precautions. Maintain activity and registration records; prepare reports as needed. Evaluate programs; provide budgetary and program improvement recommendations p. Complete supply inventory; recommend purchases supplies, equipment, and materials for party programs. SUPERVISORY/ BUDGET RESPONSIBILITIES - None. OTHER DUTIES - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Job Requirements EDUCATION, EXPERIENCE AND LICENSES/ CERTIFICATIONS - High School Diploma or equivalent; and,One (1) year recreation and/or related field; and,If Aquatics Concessions/ Gift Shop, one (1) year of cash handling experience; and,If Aquatics Instruction, must possess Water Safety Instructor Certification; and,If Aquatics Instruction, must possess Red Cross or American Heart Association Adult CPR, AED & First Aid Certification or obtain within six (6) months of employment (online training is not valid); and,OR - Any combination of related education, experience, certifications, and licenses that will result in a candidate successfully performing the essential functions of the job. REQUIRED SKILLS/ ABILITIES - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:Knowledge of applicable Federal and State laws parks and recreation, as well as City of Denton policies and procedures. Knowledge of leisure, social, health and legal needs of individuals with and without disabilities at all age levels. Knowledge of CPR/ AED first aid procedures. Knowledge of childhood development that supports recreational activities that are organized, age appropriate and maintain interest. Skill in problem solving; identifying problems and reviewing related information to develop and evaluate options and implement solutions. Skill at the beginner level, working with Microsoft Office 365, and other software systems to complete work. Skill in providing exceptional service to internal and external customers. Skill in interpersonal relationships, including using tact, patience, and courtesy. Ability to motivate children and provide appropriate guidance and behavior management. Ability to take charge and identify solutions quickly in emergency situations. Ability to lead and motivate others. Ability to work independently to manage multiple work tasks while balancing competing priorities with attention to detail and in a fast-paced environment. Ability to establish and maintain effective interpersonal relationships. Ability to handle difficult and stressful situations with professional composure and confidentiality. Ability to communicate effectively, both in oral and written forms, for the needs of the audience. Ability to be flexible and adaptable to changing work environment to facilitate/accomplish needed activities. Ability to recognize, analyze, and solve a variety of problems. Ability to prepare and maintain reports. CONDITIONS OF EMPLOYMENT - Must have and maintain a valid Class “C” Driver’s License and valid state required minimum automobile liability insurance prior to employment (must obtain Texas Class “C” driver’s license and state required minimum automobile liability insurance within 90 days of hire per state law). Must pass a drug test, driver’s license check, criminal history background check, and social security number verification. Must pass a physical examination. Must have or obtain Red Cross or American Heart Association Adult CPR, AED & First Aid Certification designated timeframe outlined for program/within six (6) months of employment (online training is not valid). Must meet the Texas Department of Family and Protective Service (TXDFPS) Minimum Standards of Care for Child-Care Centers within 12 months of employment. If Aquatics Instructor, must possess Water Safety Instructor Certification. If for Preschool positions, must be able to pass FBI fingerprinting and background check as required by TXDFPS childcare licensing. If Preschool, must completed required 24-30 hours of DFPS training. If Preschool to Kindergarten positions, must be able to swim and be prepared to swim in emergencies. Environmental Factors and Conditions/ Physical Requirements SAFETY - Perform preventive maintenance on tools and equipment; ensure equipment is in safe operating condition. Follow established safety procedures and techniques to perform job duties including lifting and climbing; operate tools and equipment according to established safety procedures. Promptly report unsafe conditions in work area and/or any conditions that are not immediately correctable to supervisor. WORKING CONDITIONS/ PHYSICAL REQUIRMENTS - Safety Sensitive (Subject to random drug testing): Yes. Tools/ Equipment Used: Standard office equipment, including computer and peripherals; additional items include but are not limited to,swimming equipment including resuscitation mask, other first aid supplies,small hand tools, art supplies, outdoor gear, recreational and sports equipment, tables, chairs, coolers, games, and inflatables. Posture: Prolonged sitting and standing; occasional stooping, squatting, kneeling, bending, pushing/pulling, and twisting. Motion: Frequent repetitive hand motions, including keyboarding and use of mouse; occasional reaching. Lifting: Lifting no more than 50 pounds and carrying up to 25 pounds. Environment: Works inside and outside with exposure to inclement weather, heat, cold noise, debris, odor, and chemicals; occasionally requires irregular and/or prolonged hours. Travel: Travels to City of Denton buildings and professional meetings as required. Attendance: Regular and punctual attendance at the worksite is required for this position. Must be able to work overtime, nights and/or weekends, as required. Must be available for position trainings during the designated timeframe outlined for program. Mental Demands: Maintains emotional control under stress; works with frequent interruptions. CORE VALUES - Inclusive. Collaborative. Service-Oriented. Strategically Focused. Fiscally Responsible. TOP TIER BENEFITS - Paid Vacation Days and Paid Holidays. Retirement Plan. EEO STATEMENT - City of Denton is an equal opportunity employer. It is City of Denton’s policy to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to any protected class, status, characteristic, or activity. All employment decisions, including decisions regarding recruitment, selection, hiring, compensation, benefits, training, advancement, discipline, discharge, and other terms, conditions, and privileges of employment are made without regard to any lawfully protected class, status, characteristic, or activity. ADA/ EOE/ ADEA - This job description is not an employment agreement, contract agreement, or contract. Management has exclusive right to alter this job description at any time without notice. E-Verify: The City of Denton participates in the federal E-Verify program in order to verify a new employee's authorization to work in the United States. Applicants must be lawfully authorized to work in the U.S.