The Department of Neighborhood Services supports the social, physical, and economic resilience of Norfolk communities by engaging residents, neighborhood organizations and businesses and working with them to improve the quality of life in their neighborhoods. The Director’s office provides leadership oversight and coordination of programs and initiatives with the department. It ensures alignment with organizational goals, promotes accountability, and drives efficiency and effectiveness in service delivery. The Division Head (Strategy and Programs Manager) will fill a critical role in the department with responsibilities that include: 1) Coordinating development, implementation, and tracking of a department-wide strategic plan that includes short and long-term goals and builds upon the inherent synergy that exists among the department’s bureau’s and respective programs; 2) Oversight of key department functions (i.e., budget development, contract administration, as well as research and analysis to support process improvements); 3) Direct Supervision of the department’s two housing related programs: Rent Ready Norfolk and Norfolk Eviction Prevention Center. Essential Functions Coordinates the administrative functions of the department such as payroll, contract administration, and budget development andmonitoring. Prepares a variety of fiscal and program data reports with recommendations to department leadership that identify trends and provide information to make decisions that support program operations. Provides oversight for the analysis, development, and/or modification of programs, and implementation of strategies and initiatives that are priorities for the department or city council. Assists with the development, implementation, and tracking of the department’s strategic plan and strategic priorities. Liaison for Neighborhood Services with the Department(s) of Budget and Strategic Planning, Information Technology, General Services, Human Resources, and Finance. Coordinates and co-facilitates the department’s quarterly staff meetings, special meetings, training or exercises, and events and activities. Assists in the development and implementation of the department’s standard operating procedures. Monitors best practices and trends to design and implement innovative strategies in the areas of code compliance, community engagement, eviction prevention and the residential renting environment. Supervises administrative support staff and professional staff under the Rental Improvement Services Programs. All other duties as assigned. Education/ Experience Required:Two (2) to three (3) years of demonstrated experience managing teams in general management, budget development, personnel administration, data analysis or related field; or an equivalent combination of education and experience. Undergraduate degree from an accredited college or university in public administration, business administration, finance or related field. Preferred:Five (5) years of experience. Additional Information & Requirements Work Schedule:8:30 am – 5:00 pm (Monday – Friday)This position may require occasional work during evening and weekend hours.