Optimize the Patagonia shopping experience using provided tools and resources to increase repeat customers and obtain new ones. Engage all customers by determining and meeting their specific needs with a positive attitude, kindness, and creativity. Ensure accuracy in all point-of-sale operations and utilize the spirit of our Ironclad Guarantee when handling product returns. Maintain our visual store standards for a stronger customer experience: folding, hanging, steaming, and stocking is part of your everyday workload. Accurately maintain inventory while processing in store online orders, transfers, donations, etc. Participate in ongoing training to maintain a solid understanding of our company initiatives, products, policy/procedure, and culture. Assist in the training of fellow employees while always supporting and striving to achieve store goals. Use the company’s mission and core values as guides for decision making, and act as a brand advocate inside and outside of the store. Participate in the Activism program by utilizing your hours to support your community, partner with local non-profits by engaging in the grants and donations processes, and inspiring customers and your colleagues to get involved. Participate in the Retail Marketing program by helping in event production and bringing forth ideas for engaging your community. Extend invitations to our customers and communities for future brand engagements. Through training and safety meetings, you will practice security measures that help prevent theft and understand how to safely handle shoplifters. Reporting and resolving concerns quickly to maintain a safe and secure environment for your team and customers. Deeply commit to creating a work environment that is supportive, positive, respectful, and free from harassment. Who You Are:You are an environmental activist- you are knowledgeable about environmental and social issues. You take action locally and inspire your community and coworkers to do the same! Your customer service is not bound by convention- you focus on building relationships and go above and beyond treating the needs of customers with kindness and creativity. You operate in just and equitable ways- you proactively create a culture of belonging that gives people from all backgrounds, identities, and experience a meaningful voice. You value and demonstrate quality in all that you do- you produce work that is of value, complete, and timely while striving for excellence in all job aspects. You act with integrity and are action oriented – you lead by example, self-driven, get things done efficiently and effectively. You are a lifelong learner and teacher- you are open to change; experiments and will try different options to find solutions to share with the team to optimize operations and customer experience.