The Spa Front Desk Agent ensures a high standard of service and hospitality in the Spa Reception and Retail area. Successfully introduces and schedules Spa services and operations through direct contact, either in person or by phone/email with Resort, or local guests, members, and staff to maximize member/guest satisfaction and revenue. Responsibilities: - Greet and welcome all guests coming into the Spa. - Handle all the billing and point-of-sale functions for spa services and retail sales. - Maintain a sense of order and efficiency for Spa operation via proper scheduling of guest and staff appointments. - Assist with scheduled retail inventory. - Maintain the orderliness, cleanliness and presentation of the Spa Reception and Retail. - Provide personal attention and ensure a pleasant visit for each guest. - Be the initial and complete source of information regarding everything that is available in the Spa and all procedures to ensure guest comfort. - Attend all required department trainings and meetings. - Perform any other duties required by management. Qualifications: - Ability to stand for the entire scheduled shift. - Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends, and holidays. - Must be passionate about providing warm, engaging, and personalized service. - Must meet standards of appearance and always maintain a high level of personal hygiene. - Must possess the ability to handle stressful and busy hotel operations. Ability to always maintain a positive and professional demeanor and composure.