May also include identifying, validating, and providing documents necessary to provide restitution to consumers who have suffered a financial loss. The ideal candidate will be detail oriented, and have strong time management and organizational skills, along with the ability to prioritize assignments. The candidate should be able to work independently with minimal supervision and should demonstrate a strong desire to protect consumers and resolve consumer complaints. Pay: $37,506.56 Annually Qualifications: Four (4) years of relevant experience (experience in law enforcement, civil investigations, fraud or white-collar investigations, any financial-related investigations or analysis, general research and reporting, banking, accountancy, paralegal, or government agency experience reviewing and analyzing written consumer complaints); or An Associate degree (or 60 semester hours of college) and 2 years of relevant experience as described above; or A Bachelor degree (or 120 semester hours of college). Preference will be given to applicants with: Experience utilizing Excel in tracking trends, financial transactions, or providing statistical analysis. Experience drafting memoranda, reports, charts, graphs, or other means for documenting and communicating analytical findings. Experience utilizing OSINT and/or SOCMINT in skip tracing, researching, or to identify and develop leads. Degree in Criminal Justice, Finance, Accounting, Business, or Paralegal Studies Experience working in an investigative support role, especially relating to fraud, white collar crime, economic crimes, mail or wire fraud, and/or consumer protection. The selection process may include a Microsoft Excel skill assessment exercise. This skills exercise must be completed in one of the Attorney General’s offices. The Work You Will Do: This position provides analytical and investigative support and assistance to the Investigators and Attorneys, including but not limited to the following duties: Review and evaluate consumer complaints and provide analysis relative to trends in location, numbers, violations, and other important factors as may be assigned. Prepare memoranda, reports, spreadsheets, charts, graphs, and other related documentation to record and disseminate research, analysis, finding, and recommendations. Communicate with victims, witnesses, defendants, businesses, law enforcement investigators or any other persons or any other persons who may have information concerning ongoing investigations. Utilize critical thinking and analysis skills in recognizing trends and following monetary transactions. Develop strong computer skills leveraging OSINT and SOCMINT items such as internet searches, social media, and public records to develop leads and information about specific case assignments. Competently use Excel and other software skills for analyzing trends in complaints, violations of FDUTPA, and tracing monetary transactions. Competently use software such as CFIS, Page Vault, VP - Ns, Adobe Pro, and the Microsoft Office Suite. Assist consumers with questions and general updates on matters under review, under the supervision and direction of the investigators. Assist investigators and attorneys with special assignments, which may require extended hours and/or travel outside the worksite. During a declared state of emergency, the ability to assist in the investigation of price gouging allegations which may include contacting consumers and businesses to identify and resolve complaints, conducting site visits at businesses to obtain statements and evidence, or serve process such as preservation letters and subpoenas. During the declared state of emergency, this may require working extended hours, weekends, and/or during holidays. This may also involve travel to other affected regions to provide support and assistance in meeting the price gouging enforcement mission of our office. Perform other assigned tasks and duties in a timely fashion as required. Candidate Profile (application) must be completed in its entirety. Include supervisor names and phone numbers for all periods of employment. Account for and explain any gaps in employment so that the hiring process is not delayed. Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. It is unacceptable to use the statement “See Resume” in place of entering work history. If you experience problems applying online, please call the People First Service Center at (877) 562-7287. The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including: Annual and Sick Leave benefits. Nine paid holidays and one Personal Holiday each year. State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options. Retirement plan options, including employer contributions (For more information, please click Flexible Spending Accounts Tuition waivers. And more! For a more complete list of benefits, visit IMPORTANT NOTICE: To be considered for the position, all applicants must: Submit a complete and accurate application profile necessary for qualifying such as dates of service, reason for leaving, etc. In addition, all applicants must ensure all employment and/or detailed information about work experience is listed on the application (including military service, self-employment, job-related volunteer work, internships, etc.) and that gaps in employment are explained. NOTE: Any required experience and/or preferences listed in the advertisement must be verified at the time of application. Ensure that applicant responses to qualifying questions are verifiable by skills and/or experience stated on the employment application and/or resume. Applicants who do not respond to the qualifying questions will not be considered for this position. The elements of the selection process may include a skill assessment exercise. Current and future vacancies may be filled from this advertisement for a period of up to six months. Following the six-month period, a new application must be submitted to an open advertisement to be considered for that vacancy. OAG employees are paid biweekly. All state employees are required to participate in the direct deposit program pursuant to s. 110.113, F. S. CRIMINAL BACKGROUND CHECKS/ DRUG FREE WORKPLACE: All OAG positions are "sensitive or special trust" and require favorable results on a background investigation including fingerprinting, pursuant to s. 110.1127(2)(a), F. S. The State of Florida supports a Drug-Free Workplace, all employees are subject to reasonable suspicion or other drug testing in accordance with section 112.0455, F. S., Drug-Free Workplace Act. We hire only U.S. citizens and those lawfully authorized to work in the U.S. E-VERIFY STATEMENT: The Office of the Attorney General participates in the U.S. government’s employment eligibility verification program (e-verify). E-verify is a program that electronically confirms an employee’s eligibility to work in the United States after completion of the employment eligibility verification form (i-9). PERSONS WITH DISABILITY/ ADA STATEMENT: The OAG supports the employment of individuals with disabilities and encourages them to seek employment within our agency. If you need an accommodation because of a disability, as defined by the Americans with Disabilities Act, in order to participate in the application process, please notify the people first service center at 877-562-7287. If you need an accommodation during the selection process, please notify the hiring authority in advance to allow sufficient time to provide an accommodation. REMINDERS: Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from SSS. For more information, please visit the SSS website at: // If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. If you return to FRS employment before satisfying the required waiting period, your retirement may be voided, and you may have to repay all benefits you have received, including any Deferred Retirement Option Program (DROP) payout.