DSHS HCLA Customer Service Specialist 2 Are you ready to put your exceptional Customer Service skills to use? Consider this exciting opportunity! We are looking for a Customer Service professional to provide support, assistance, and problem resolution for customers and staff at Tumwater's Home and Community Services Office. In this role, you'll be the first point of contact for clients, families, and advocates seeking assistance through Home and Community services programs via multi-system telephone or office visits. This is an in office position and the working hours are 8 am-5 pm Monday through Friday. This is a 100% in office position. Some of what you will be doing:Provide professional-level customer services to both internal and external customers. Interact with the public in person and on a multi-line phone system. De-escalate verbal confrontations and establish resolutions. Ensure maintenance and proper use of office equipment. Maintain phone lists and other reference materials. Process incoming and outgoing mail. Resolve customer service-related issues and determine the necessity of referrals to supervisors, law enforcement, and other staff. Assist clients with agency procedures and with completing DSHS paperwork while checking for accuracy and completeness. Use complex computer programs, internet sites, and resources to provide for customer needs. Perform other duties as required. Who we are looking for:Excellent communication skills. Experience handling confidential material. Ability to multi-task with the skill of prioritizing, using both organization and computer skills such as outlook and word, while simultaneously working with walk-in and over the phone customers. Excellent organizational skills; ability to multitask and stay calm while working with clients who may be upset. Prior experience in a fast-paced office setting with extensive face-to-face customer interaction. Ability to understand, interpret and apply knowledge of WAC's, RCW's, regulations, and policies to resolve customer inquiries, complaints, and concerns. A valid driver’s license.