Responsible for Food Lion To Go operations, making decisions which impact store associates and the level of service offered to our customers. - Act as a customer service ambassador in all departments to achieve business goals while fostering an environment that produces high levels of customer satisfaction and associate morale. DUTIES AND RESPONSIBILITIES - Manages the Food Lion To Go operations, including hiring, training and developing department associates - Supervise the performance of all duties and responsibilities of department associates and provides ongoing performance management, training and conducts timely formal performance appraisals for direct reports - Maintain effective work schedules for Food Lion To Go associates to meet business traffic requirements of on-line orders to minimize customer inconvenience, including assigning activities to associates during idle time - Providing leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision and Strategy - Support the achievement of budgeted financial and operating results - Proactively partner with department managers to ensure fresh orders, particularly those with out of stocks are handled properly - Ensure return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to refrigerated and perishable items - Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers' expectations - Controls store's expenses through proper ordering, care for supplies and equipment - Understand and use company tools such as; financial reports, ACIS, scheduling, productivity, ordering (CAO), and business information systems Understanding and utilize Average Cost Inventory System (ACIS) - Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained - Has a complete understanding of scheduling, sales, projections, wage percent, interviewing, hiring, training, company information, and all other items deemed necessary to manage the Food Lion To Go operations - Observes and corrects all unsafe conditions that could cause associate or customer accidents - Records and reports all associate and customer accidents in accordance with established Food Lion procedures - Ensures compliance with local, state and federal regulations - Adheres to all company guidelines, policies and standard practices - Maintains security standards - Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses - Provides recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales Must be able to meet the