Team Leadership & Development. Lead, mentor, and scale a team of UX/ UI and product designers across multiple product areas. Foster a strong design culture rooted in collaboration, innovation, and continuous improvement. Provide regular coaching, performance feedback, and career development planning. Recruit, onboard, and retain top design talent. UX Strategy & Vision. Define and drive UX strategy aligned with business goals across retail, services, and digital platforms. Champion a customer-first mindset across all touchpoints (in-store, digital, and service experiences)Establish and evolve design standards, systems, and best practices. Partner with leadership to influence product roadmaps and long-term vision. Cross-Functional Collaboration. Work closely with Product, Engineering, Marketing, Data, and Operations teams. Collaborate with stakeholders across eCommerce, pharmacy, veterinary services, and in-store experiences. Translate complex business requirements into intuitive, scalable design solutions. Design Execution & Quality. Oversee end-to-end design processes from discovery and research to delivery and iteration. Ensure high-quality UX deliverables including user flows, wireframes, prototypes, and design specs. Advocate for accessibility, usability, and consistency across all platforms. Utilize customer insights, analytics, and testing to inform design decisions. Customer Experience Innovation. Identify opportunities to unify experiences across retail, services, and digital ecosystems. Drive innovation in omnichannel experiences (e.g., online-to-store, service booking, pharmacy fulfillment)Stay ahead of industry trends and emerging technologies. Qualifications:Required 5 years of UX/ Product Design experience, with 2 years in a leadership role. Proven experience managing and scaling design teams. Strong portfolio demonstrating impactful, user-centered design solutions. Experience designing for complex ecosystems (eCommerce, marketplaces, or service platforms)Deep understanding of UX principles, research methods, and design systems. Excellent communication and stakeholder management skills. Preferred. Experience in retail, healthcare, veterinary, pharmacy, or service-based industries. Background in omnichannel or multi-platform design environments. Familiarity with regulatory or compliance-driven UX (e.g., pharmacy or healthcare)Experience integrating physical and digital customer journeys. Key Competencies. Strategic thinking with strong business acumen. Empathetic leadership and team development. Data-informed decision-making. Systems thinking across complex user journeys. Ability to balance speed, quality, and innovation#LI-CS 1#CORP - Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. The pay ranges outlined below are presented in accordance with state-specific regulations. These ranges may differ in other areas and could be subject to variation based on regulatory minimum wage requirements. Actual pay rates will depend on factors such as position, location, level of experience, and applicable state or local minimum wage laws. If the regulatory minimum wage exceeds the minimum indicated in the pay range below, the regulatory minimum wage will be the minimum rate applied. Salary Range: $142,100.00 - $213,100.00 Hourly or Salary Range will be reflected above.