Leadership & Team Development Lead, coach, and develop management and team members to achieve performance goals and career growth. Establish clear expectations, provide consistent feedback, and ensure accountability across all departments. Foster a positive and inclusive workplace culture that emphasizes hospitality, teamwork, respect, and engagement. Serve as a role model by demonstrating professionalism, integrity, and a commitment to company values. Operational Excellence Direct and coordinate all daily restaurant operations, ensuring compliance with company policies, procedures, and standards. Oversee front-of-house and back-of-house operations, including service execution, food preparation, and guest hospitality. Assist in the development, implementation, and monitoring of operational policies, goals, and procedures to ensure consistency and efficiency. Support company initiatives, marketing promotions, and guest programs. Financial & Resource Management Prepare and manage budgets, forecasts, and financial reports to achieve profitability and growth targets. Analyze sales, cost, and labor reports to identify variances, trends, and opportunities for improvement. Oversee purchasing, inventory management, and cost-control measures to minimize waste and ensure product quality. Develop initiatives to build sales, profitability, and guest counts while controlling expenses. Guest Service Excellence Champion a guest-first culture by ensuring all guests receive exceptional service. Personally interact with guests, address concerns, and resolve complaints in a professional and timely manner. Ensure food and beverages meet quality, presentation, and timing standards. Continuously monitor guest satisfaction and implement strategies to enhance the dining experience. Compliance & Safety Maintain a safe, secure, and healthy