Welcome visitors, guests, and vendors and connect them with the appropriate resident or staff member Receive, log, and organize incoming packages and deliveries Assist residents with day-to-day questions related to activities, transportation, building operations, and general services Answer incoming phone calls and route them to the appropriate departments Utilize multiple computer programs including security platforms, resident notification systems, email, and spreadsheets (training provided) Support the Community Life team Complete evening "closing procedures" (PM shift), including securing designated areas, sending end-of-shift reports to leadership, and tidying the concierge desk Communicate with the care team via walkie-talkie regarding resident requests and medication deliveries Qualifications: Strong customer service and interpersonal skills Comfortable using technology and learning new systems Organized, detail-oriented, and able to multitask Professional communication skills, both verbal and written Ability to remain calm and responsive in a fast-paced environment Experience in hospitality, customer service, or senior living preferred Available weekends and holidays. Schedule Friday and Saturday 8 am-4 pm Why Join Our Team:This role offers the opportunity to make a positive impact every day, build meaningful relationships with residents, and be part of a team dedicated to excellence in senior living. If you have a passion for working with seniors and take pride in delivering outstanding service, we'd love to meet you.