Kitsap 911 offers a generous benefits package, including:Paid Vacation (80 Hours) and Sick Leave (96 Hours)Free Medical, Vision, and Dental Coverage for employees and dependents. Guaranteed Time Off. PSERS State Retirement Plan. For detailed information on the benefits we offer, go to 911.org/benefits. JOB DESCRIPTIONOVERVIEW - Have you ever considered a career in public safety? Kitsap 911 in beautiful Bremerton, WA is searching for Public Safety Telecommunicator Trainees. This position is the first step to becoming a 911 Dispatcher. Our high-performing agency offers employees continued learning opportunities and clear career advancement paths. Kitsap 911 is an award winning emergency dispatch center, providing exceptional public safety emergency communications services every day to our community. Kitsap 911 offers a generous benefit package including a competitive salary, medical, dental, vision, paid sick/vacation, PSERS retirement, and more! Under the direction of the assigned supervisor, the Public Safety Telecommunicator Trainees learn to perform telecommunications work at Kitsap 911 facility in Bremerton, Washington. Public Safety Telecommunicators learn about reception and transmission of E 9-1-1 (Enhanced 911 system) telephone and radio emergency medical, fire, and law enforcement service calls, as well as calls and complaints from the public. Training time occurs in both the classroom and on the dispatch floor. Kitsap 911 is a critical-need 24/7 public safety agency that operates in all weather and emergency conditions. Kitsap 911 values our community's diversity and strives to reflect that diversity within our staff. Kitsap 911 is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity diversity, age, honorably discharged veteran, veteran status, HIV status, the presence of any sensory, mental or physical disability, or the use of a trained dog guide or service animal by a person with a disability. Persons requiring reasonable accommodation in the application process or requiring any information in an alternative format may contact Human Resources at 360-307-5821 directly or utilize the Washington Relay Service at 1-800-833-6368. Examples of Duties and Responsibilities RESPONSIBILITIESILLUSTRATIVE EXAMPLES OF DUTIES AND RESPONSIBILITIES:(Any one position may not include all of the duties listed nor do the listed examples include all tasks which may be found in positions of this class.)Essential Job Functions:Study the Standard Operations Procedures (S. O. P.) and appropriate manuals to acquire thorough knowledge of Kitsap 911 operations and procedures. Communicate effectively in person, over the phone, and in writing. Public. Safety Telecommunicators must be able to focus on the emergency at hand despite distractions and interruptions. Quickly make accurate decisions affecting life and/or property. Run license plate numbers and names as requested by officers. Understand and follow verbal and written instructions. Learn to answer and respond to E 9-1-1 phone lines, numerous other phone lines, and text messages that deal with both emergency and routine events, obtain information for and assign priorities to calls for service, and refer calls to proper authority. Listen effectively, with the ability to distinguish voices and other sounds through a computer system headset, and respond verbally in a clear concise manner. Learn to operate computer aided dispatch system (CAD). Maintain familiarity with major roads, streets, hospitals, schools, churches, buildings and other landmarks in Kitsap County. Learn to operate Law Enforcement and Fire consoles, monitor, and dispatch and maintain location and status on all in-service and on-call law enforcement, fire, medical personnel and equipment. Handle off duty call-up and multiple responses. Learn to respond to telephone requests and relay information between various public agencies using a variety of equipment including the WACIC/ NCIC system. Learn to answer all law enforcement officers' radio requests for warrant, vehicles, driver and records check information. Learn to record information and maintain required logs, event cards and other forms during periods of computer aided dispatch down time. Assign emergency response priority by determining whether immediate response could save lives or prevent crimes. Route calls for assistance to the correct Dispatcher or appropriate agency. Communicate with emergency agencies. Learn to operate emergency TDD for hearing-impaired caller. Appear promptly for work as scheduled. Develop effective working relationships with peers, other staff, and user agencies. Be organized, proficient at multi-tasking, and handle work assignments effectively and accurately despite interruptions and/or short timelines or deadlines. Work a variety of rotating shifts. Kitsap 911 has day shifts, swing shifts, graveyard shifts and other variations that include irregular hours, weekends, holidays and mandatory overtime. Qualifications Required Knowledge, Skills and Abilities. Knowledge of:General information regarding State and Federal Laws governing secrecy of communications and Kitsap County geography. Proper English language, spelling and grammar. Computer data entry. The nature of working in a 911 Dispatch Center requires that our employees:Remain in the work area for 10 hour shifts, including not leaving the facility for lunch and breaks. Work in a confined high security area with no outside contact while performing dispatch duties. Remain alert and engaged regardless of the shift or hour. Kitsap 911 is a 24/7 operation, so work shifts vary. Must remain calm and communicate effectively with confused, upset, hostile, or distraught people by phone, while gathering the information necessary to send the correct responders and equipment to the scene. Public Safety Telecommunicators may hear and need to respond to graphic descriptions of violence and/or injury. Control personal emotional responses under high levels of stress. Adapt to rapidly changing situations. Work closely with co-workers in a teamwork environment. Sit for long periods of time while dispatching. Have vision sufficient to read written materials and scan/read data on multiple computer screens. Speak clearly and hear adequately over a headset to accurately and timely respond to calls. QUALIFICATIONS - Required Education and ExperienceOne year work experience in a fast-paced and multifaceted public contact environment (e.g. bank teller, waiter) or a large public safety communications environment; AND - Telephone and computer data entry experience. Up to nine months training in a 911 telecommunications program may be substituted for up to nine months of the required experience. Preferred Education, Experience or Other Qualifications. High school graduate or GED equivalent. Required Licenses, Certificates, Examinations/ Tests and Other Requirements. Please Note: The incumbent is responsible for obtaining and maintaining all of the following required licenses, certifications and other requirements. Prior to employment the successful candidate must:Pass a series of written and computer based pre-employment examinations. Pass a criminal background check including a national fingerprint check through law enforcement. Pass psychological evaluation, drug test, vision test, and hearing test (CALEA 4.3.7 and 4.3.8). At time of appointment the successful candidate must possess (and maintain during employment) the following:Possess a private telephone for 24-hour availability. Possess a ready and dependable means of transportation. Be willing to carry a pager and/or cellular phone. Be able to fulfill all traveling requirements of this position and meet the qualifications and guidelines of the Fleet Risk Control Policies in the operation of a motor vehicle on Kitsap 911 business. Within one year of appointment the successful candidate must:Demonstrate proficiency with computer aided dispatch system, call receiving, and law enforcement or fire/medical dispatch prior to complete probationary period. NOTE: Upon completion of the following requirements, a Public Safety Telecommunicator Trainee may be promoted to a Public Safety Telecommunicator 1 or Public Safety Telecommunicator 2:Successful completion of the Kitsap 911 Public Safety Telecommunicator Academy and on-the-job training requirements; and. Certification by the Washington State Emergency Management Division as a Telecommunicator 1 (T 1); and. WACIC (ACCESS level 2) as required by the Washington State Patrol; and. Emergency Medical Dispatch Certification as required by the Kitsap County EMS Council; and Heartsaver and AED and Adult, Child and Infant CPR Certification. Skills and/or Ability to:Appear for scheduled work with regular and punctual attendance. Establish and maintain cooperative, effective and productive working relationships with citizens, other public safety personnel and coworkers using tact, patience and courtesy. Communicate effectively both orally and in writing. Work closely with others in a compatible and mutually supportive way in a teamwork concept. Operate a variety of technological devices. Effectively plan and organize work and complete tasks within prescribed timeframes. Learn, memorize and retain relevant information. Make quick, accurate decisions affecting life and/or property. Handle multiple duties at one time and prioritize duties according to the nature of the request. Think and act rapidly and calmly in emergency situations. Adapt to changing situations. Control personal emotional responses and act appropriately under high levels of stress. Deal effectively with upset, confused, hostile or hysterical people by phone. Monitor radio and phone traffic simultaneously. Understand and follow oral and written instructions. Speak and read English and enunciate clearly while maintaining a rapid speech rate. Listen effectively, precisely hear voices and other sounds through a computer system head-set. Deal with sensitive information in a discreet and professional manner. Grasp and retain legal data and computer formats. Relay complicated information to road units in a brief yet concise manner immediately. Work with concentration despite any distractions, interruptions or problems. Accurately enter information into a computer terminal. Work in a confined secure area with no outside contact. Remain in work area for 10 hours including lunch and breaks. Perform shift work under periodically highly emotionally demanding conditions. Work over 40 hours in a workweek as needed. WORKING CONDITIONS/ PHYSICAL REQUIREMENTS - Positions in this classification typically require:(The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Kitsap 911 provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.)Performing work in a high security, high stress/activity communication dispatch center. Sitting for long periods of time while performing dispatch duties. Reaching, handling/grasping documents. Walking short distances. Vision sufficient to read written materials and computer screen data. Repetitive motions for computer use. Clear speaking and adequate hearing sufficient to communicate effectively and respond appropriately through the Computer-Aided Dispatch System. Use of telephone-operator type headsets to precisely hear voices and other sounds. Working a variety of rotating shifts in a 24 hour-a-day, 7 day-a-week operation with diverse shift schedules (such as day shift, swing shift, graveyard, and other variations) that includes irregular hours, weekends, holidays, mandatory overtime required reporting regardless of weather conditions, and sometimes, limited time off. Exertion of force of 20 pounds occasionally and/or 10 pounds frequently to lift/carry/move objects, files, and other materials. Incumbents may be exposed to:Computer monitors, and high noise levels and sounds, i.e. tones and alarms. Potentially stressful conditions when communicating with distraught callers, victims of crimes, violent or hostile individuals. Job Requirements IMPORTANT INFORMATION ABOUT CRIMINAL CONVICTIONS AND DRUG USE