The Front & Back Office Operations Lead will conduct both front and back office responsibilities, as well as other duties as assigned by management. Front Office Responsibilities:Patient Experience. Ensure a delightful, efficient patient experience. Manage front desk operations as the in-clinic help desk. Oversee patient check-in/check-out processes. Serve as the point of contact for escalated patient concerns, resolve complaints efficiently and empathetically. Promote Circle Medical services to prospective walk-ins and assist with online booking, if necessary. Initiative and own patient outreach activities. Develop and refine front desk procedures, offer ideas to improve workflows and patient experience. Communicate clinic information to patients and work closely with the Patient Care Advocate team. Answer incoming clinic-specific phone calls. Monitor front desk KPIs (wait times, service quality, etc.). Provider Coordination. Serve as the coordinator for providers rendering in-office patient services, including schedule scrubbing and appointment reminder calls. Support provider administrative tasks. Implement strategies to deescalate situations and manage any personnel conflicts. Patient Experience. Maintain a polished and welcoming front-of-house "Living Room."Conduct office opening and closing procedures. Maintain mail protocol and manage all incoming mail. Serve as the onsite liaison to Circle Medical's clinic operations team. Back Office Responsibilities:Compliance. Oversee and assist management in the obtaining/renewing of facility permits, certifications, and registrations. Ensure regulatory compliance (OSHA, HIPAA, hazardous waste, bio-hazardous water). Ensure safety, security, and maintenance of clinic and office environment. Quarterly review of clinic specific SOPs. Support medical records workflows. Vendor Management. Manage vendor relationships. Local liaison for sublet administrative space across the street. Provide onsite support for any maintenance requests required. Inventory Management. Maintain clinic inventory with ACXSS management system. Scan and upload documents and invoices. Assure proper exam room stocking. Coordination of deliveries and stock. Skills / Qualifications Required 2 years clinic experience . year supervisory or team leadership experience. Self-starter with the ability to work independently with limited direct supervision. Excellent communication skills. Warm, consistent patient-facing demeanor. Ability to multitask and adapt to change. High technical aptitude. Problem-solving and ownership mindset. Availability M-F, 8 AM-5 PM. Compensation.