Models and delivers outstanding customer service. Sets and achieves the highest standards of retail execution. Works with Team Leader to achieve cost, margin, expense and labor targets. Follows through on all customer questions and requests; resolves concerns as needed. Works with Team Leader to resolve team concerns or issues. Evaluates and documents Team Member work performance. Functions as point person and departmental person in charge in absence of Team Leader. Consistently communicates and models WFM vision and goals. Sets and achieves the highest standards of retail execution. Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale. Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions. Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover. Provides timely, thorough, and thoughtful performance evaluations. Consistently communicates and models WFM vision and goals. Job Skills:High energy, enthusiastic, and displays an affinity for our products, core values, and company philosophy. Demonstrates advanced product knowledge, maintains awareness of new products. Growth mindset towards greater responsibility and ownership. Desire to coach and mentor others for growth. Excellent interpersonal, motivational, team building, and customer relationship skills. Capable of teaching others in a positive and constructive manner. Product knowledge. Advanced knowledge of regulatory and safety policies and procedures. Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory. Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate. Proficiency with email, Microsoft Office, and operations-related applications. Experience:18 months retail Team Member experience and 6 months of supervisory experience.