About the Role - - : As a CBRE Meeting & Events Manager, you will be responsible for the management of a small team assigned to meetings, events & conference services. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building for one of our premier clients. The role will require some flexibility to accommodate business needs. The approximate schedule will be 7-3:30. There will be some evenings that may require oversite of an event or meeting. This is a brand-new Global Headquarters Office, and it will be quite busy. To be successful in this role you will need to be organized, polished, comfortable working with executives, and have 3-5 years in a similar role with management responsibilities. - - What You’ll Do - - : - Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees. - Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed. - Serve as primary contact with clients for meeting & events forecasts and strategies. Troubleshoot and resolve client inquiries and escalated complaints. - Maintain department budget. Approve purchase orders for event supplies as requested by the team. - Implement enhancements for event success. This includes making improvements to processes, procedures, and systems. Review reports to measure productivity and present findings to management. - Ensure operations and vendors are compliant with location requirements. - Accountable for tracking department SLAs, KPIs, and benchmarks. Monitor related performance data and identify solutions for gaps. - Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement. - Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives. - Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes. - - What You’ll Need: - - - Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. - Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred. - Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems. - Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department. - In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. - Extensive organizational skills with a strong inquisitive mindset. - Advanced math skills. Ability to calculate difficult figures such as percentages, fractions, and other financial- related calculations. - -