The NVIDIA DGX Cloud organization is looking for passionate software support engineers to partner closely with our internal customers to support them on our internal platforms. This partnership requires you to gain a deep understanding of the customer needs, how their application(s) work, assist them in troubleshooting issues, and create documentation to make it easier for users to troubleshoot issues themselves in an ambiguous / fast-moving environment. The support you provide will help our users have a better experience and help shape our platform. We expect you to have knowledge of supporting cloud-based deployments across compute, storage and networking environments. What will you be doing:Partner with multiple internal teams to provide Tier 1 support for complex cloud platforms. Define and improve operational workflows (runbooks, escalation paths, support processes)Triage/investigate root cause of customer issues and escalate as needed File bugs and report issues while working closely with the Site Reliability team. Build tooling to improve customer support process and visibility. Deeply understand user workloads and use cases Partner with multiple internal teams to give feedback to engineering teams and develop solutions to aid in their success. Be part of an on call rotation to support production systems What we need to see:BS/ MS degree in Computer science or related areas (or equivalent experience)2 yrs of experience with supporting distributed software systems, supporting end-user software platforms, and experience with Linux. Experience with Kubernetes, AWS, Azure, OCI, and GCP Background of Infrastructure, Networking, Storage, and DevOps scripting/tooling. Understanding of data storage technologies (databases, file, block, blob)Customer Service/ Support Experience. Willingness to work up and down the stack as well as across multiple teams Strong skills in troubleshooting and Communication Ways to stand out from the crowd:Experience with ML - Ops workflows or ML infrastructure Familiarity with GPU workloads or distributed training systems. SLURM or HPC previous experience. Strong drive to work with internal customers and make them successful. A drive to improve process with strong organizational skills