Omnichannel Engagement Strategy Drive development of patient engagement journey strategies that support patient education, engagement, and retention goals. Translate business objectives and patient needs into scalable engagement strategies, defining the optimal communication cadence, channel mix, and messaging hierarchy for execution partners. Partner with Business, Digital Marketing, and Product teams to shape integrated marketing strategies across channels including email, SMS, direct mail, and digital product experiences. Contribute to the evolution of DaVita’s omnichannel engagement approach to ensure cohesive, patient-centered experiences. Lead development of creative content to ensure messaging aligns with DaVita’s brand and patient care mission. Personalization & Data Strategy Help shape personalization strategies by identifying opportunities to leverage patient data, segmentation, and behavioral signals to deliver more relevant communications. Partner with analytics and data teams to inform audience strategy, journey triggers, and measurement frameworks. Support a test-and-learn approach to engagement strategies, identifying opportunities to optimize messaging, channel mix, and journey design over time. Apply systems thinking to identify opportunities to improve engagement effectiveness through evolving journey design, segmentation strategies, and channel orchestration. Cross-Functional Collaboration & Execution Work cross-functionally with Product, Clinical Teams, Digital Marketing, and Data teams to align engagement strategies with broader patient initiatives, ensuring communications are coordinated, scalable, and aligned to organizational priorities. Partner with Digital Marketing team to translate engagement strategies into executable requirements (e.g., audience logic, journey triggers) and provide strategic input into journey design Qualifications Required 3-5 years of experience in lifecycle marketing, customer strategy, omnichannel engagement, or integrated marketing management. Demonstrated ability to lead complex marketing initiatives from ideation to brief-writing to final delivery, working through technical and creative partners rather than doing the hands-on deployment. Ability to translate complex data and concepts into clear, compelling narratives for both patients and executive stakeholders. Understanding of customer data, segmentation strategies, and personalization frameworks. Experience partnering cross-functionally with product, data, analytics, or technical teams. Preferred Experience working in healthcare, patient engagement, or other highly regulated industries. Familiarity with marketing automation concepts to build personalized patient journeys Experience designing lifecycle programs focused on retention, education, or behavior change. Core Competencies Strategic thinking Data-informed decision making Systems thinking Cross-functional collaboration Patient-centered mindset Ability to navigate ambiguity and complex organizational environments What We’ll Provide: More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings. Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform Star. Learning. #LI-CM 2