We are seeking a dynamic Program Manager to support our various Connectivity for Good programs. In this role, you will lead cross-functional program management, operational execution and maintenance, and the continuous improvement of large-scale connectivity initiatives, including Project 10 Million and Connecting for Good. This role ensures effective coordination across IT, Care, Supply Chain, Finance, and external partners to deliver reliable and scalable services to underserved populations. - - This is a hybrid role (3 days/week in the office). Our preferred location is Overland Park, KS, but may also consider Frisco, TX or Downers Grove, IL - - Job Responsibilities. Lead end-to-end program operations and maintenance for connectivity initiatives, including driving resolution on issues, improving processes, and collaborating with IT partners on gaps and Product on enhancements. Coordinate cross-functional efforts across IT, Customer Experience, Supply Chain, Finance, and external partners to optimize performance and scale programs effectively. Partner with the Customer Experience team to enhance customer experience, ensuring frontline readiness and seamless support for customers and applicants. Manage inventory and demand planning in collaboration with Supply Chain, ensuring adequate availability and alignment with enrollment trends. Oversee vendor relationships and integrations, while partnering with internal teams to address system issues, manage fraud risks, and strengthen program safeguards. Track program performance and budget requirements; provide reporting, identify risks, dependencies, and trends, and implement best practices to improve outcomes. Manage program operations, vendor relationships, inventory and demand planning, and customer experience processes. Drive execution of new and existing program enhancements while maintaining compliance with corporate and regulatory requirements. Qualifications: Bachelor's Degree plus 2 years of related work experience OR combination of education and experience deemed equivalent. Experience working in complex, matrixed organizations with multiple partners. Experience supporting product, operations, supply chain, or customer experience functions. Experience in telecommunications, technology, or social impact programs 2–4 years of experience managing programs or projects, with the ability to coordinate timelines, partners, and deliverables across cross-functional teams using tools such as Airtable, Microsoft Loop, or similar platforms. Strong communication and customer management skills, with experience collaborating with internal partners, external organizations, and vendors. Analytical approach with proficiency in Excel or similar data analysis tools to track performance, generate insights, and support decision-making. Self-starter who thrives in ambiguous environments, with familiarity using CRM, care systems, or provisioning platforms and a strong focus on execution and continuous improvement. At least 18 years of age. Legally authorized to work in the United States. Travel:Travel Required (Yes/ No): No. DOT Regulated:DOT Regulated Position (Yes/ No): No. Safety Sensitive Position (Yes/ No): No. Base Pay Range: $64,300 - $116,100 Corporate Bonus Target: 10%The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, ID=REQ 351553¶dox=1