As the Client Success Director you will lead Client Success for Community and Credit Union core banking clients, combining executive-level client engagement with hands-on leadership of a CSM team. You will be accountable for setting strategy, driving operational and commercial performance, and ensuring consistent, high-quality client outcomes. - Lead, mentor and develop a team of approximately 10–12 Client Success Managers acting as primary relationship owners and escalation points for Community and Credit Union core banking clients. - Define and execute a client success strategy anchored in Community and Credit Union cores (e.g., Horizon, Affinity Edge), delivering operational excellence, client satisfaction, and value realisation. - Own senior client relationships, engaging regularly with executive stakeholders to manage strategic priorities, complex escalations, and transformational initiatives. - Drive strong commercial discipline across the Client Success organisation, including retention, revenue protection, and close collaboration with Sales and Solution teams on growth opportunities. - Act as solution-level leader for Community and Credit Union cores, providing direction on client adoption, service models, and solution evolution. What you bring - Proven leadership experience managing and developing individual contributors in client-facing or customer success environments, with a strong focus on coaching and mentoring. - Significant experience within banking or core banking ecosystems, gained in fintech or in-house banking roles. - Strong executive presence with the ability to lead senior internal and external stakeholder conversations and influence outcomes. - Solid operational and commercial acumen, with experience driving client satisfaction, retention, and growth in regulated environments. - Adaptability and resilience to operate across strategic, operational, and transformational priorities. Added bonus if you have - Experience supporting or leading transformation initiatives from a Solutions or Platform perspective. - Salesforce or comparable CRM experience. - Direct exposure to Community Banking or Credit Union client segments across core platforms. What we offer you - A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities - A variety of career development tools, resources and opportunities - A fantastic range of benefits designed to help support your lifestyle and wellbeing - A work environment built on collaboration, flexibility and respect#LI-MC 1