Responsible for performing phlebotomy in inpatient and outpatient settings, including medical/surgical and behavioral medicine areas. Duties include specimen collection, documentation, and submission to the laboratory. May also support specimen reception, client offices, and satellite labs. Essential Duties and Responsibilities. Collect blood samples using appropriate techniques (vacutainer, syringe, butterfly, capillary). Follow all policies related to specimen handling and documentation. Rotate between inpatient/outpatient labs and processing areas. Respond to department needs via hospital pager (stats, staffing, communication). Perform specimen processing tasks (centrifuging, logging, dispatching, data entry). Maintain clean work areas and equipment. Complete daily assignments and follow Job Instruction Sheets. Provide excellent customer service to patients, staff, and external clients. Minimum Qualifications. Education. High School diploma or equivalent. Completion of Medical Assistant, CNA, or Phlebotomy program required. Associate degree in biological sciences or health-related field preferred. Licensure/ Certification. Certification required within 12 months of hire from one of the following: AMT, ASCP, NCPT, or NCCT. Current Heart Saver (HS) certification required. Experience. Minimum of 3 months inpatient phlebotomy experience or successful completion of a phlebotomy externship. Skills. Knowledge of medical terminology and specimen handling. Familiarity with PC applications preferred. Ability to work independently in a fast-paced environment. Strong customer service and communication skills. Working Conditions. Physical demands: standing/walking up to 90% of the day; occasional bending/stooping. Frequent interruptions; high mental concentration required. Potential exposure to infectious diseases and hazardous materials. Organizational Expectations. Demonstrate commitment to the mission of St. Joseph Mercy Oakland and Trinity Health values. Maintain compliance with all applicable laws, regulations, and organizational policies. Support customer service standards and ethical.