Supports Employee Assistance Program (EAP) service department by responding to initial customer contacts and request for services; receives client request, assesses situation, determines appropriate course of action. Provides telephone and/or on-site support for crisis intervention, assessment, short term problem resolution and referral to appropriate provider(s). Manages Critical Incident Stress Debriefing requests. Assesses members and assists them in accessing behavioral healthcare benefits available under their health plan. Applies specialized knowledge in substance abuse, domestic abuse, grief counseling, workplace problems, and management consultation. Provides employer consultation to supervisors, managers, and Human Resources of the EAP contracted organization. Manages shared mailbox that is used by clients and external vendor to forward information that must be reviewed and placed in documentation system. Minimum Requirements: Requires a HS diploma or equivalent and a minimum of 5 years of direct psychiatric and/or substance abuse experience and prior managed care experience; or any combination of education and experience, which would provide an equivalent background. Current unrestricted license such as (but not limited to) LPC (as allowed by applicable state laws), LCSW, LMSW, LMFT, LMHC, or Licensed Professional Counselor, in applicable state(s) required. Preferred skills, capabilities, and experiences: MA/ MS preferred. Call center experience preferred. Managed care expereince preferred. For candidates working in person or virtually in the below location(s), the salary - range for this specific position is $78,200 to $122,400 Locations: California. In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401 k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. - The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. Job Level:Non-Management Exempt. Workshift:3rd Shift (United States of America)