Manages staff performance and productivity while ensuring adherence to departmental customer service initiatives by performing audits on staff performance. Works with leadership to establish monthly departmental goals based on key metrics and develops team initiatives and goals. Manages patient flow and adjusts staffing according to volume to minimize patient wait times. Facilitates conflict mitigation within and across departments; identifies, communicates, and removes barriers to departmental performance. Manages staff schedules to ensure adequate coverage. Interviews and recommends candidates for hire and coordinates training to develop staff. Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style. Performs other related duties as required. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards. This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.