Our Service Managers lead, coach, and motivate the team of Service and Tire Technicians for their store, ensuring the highest quality of service delivery and outstanding customer service! A CLOSER LOOK UNDER THE HOOD - Service Managers are pivotal to successful day-to-day operations and leadership of each of our locations. Below are the primary responsibilities to help you get a feel for a "day in the life." Leads the Service Technician and Tire Technician team, including evaluating performance, providing training, and assisting with hiring, discipline, and termination. Monitors and manages the workflow in service bays and keep sales staff informed on wait times. Facilitates clear and consistent communication between the shop and customers. Ensures every vehicle has been inspected for needed services, appropriate recommendations are given, and customers are satisfied with the services performed. Promotes a safe work environment and ensures all safety policies are followed. Meets or exceeds Tire Discounters performance standards for quality and speed of service. Drives customer satisfaction and continually reinforces that the customer is our highest priority! Promotes company culture of cooperation and collaboration among all team members. Partners with sales staff as needed to assist customers and help with other tasks. CAREER TRACK - No "dead-ends" here, as we offer clear paths for advancement for strong performers interested in growing in their career! There are multiple paths to success, but below is just one example of the potential career path for a Service Manager. Service Manager-COMPENSATION PLAN - Pay: $50,000 - $70,000 Effective Rate. Our Service Managers have earning potential of $80,000 annually with base hourly rate, overtime, monthly SPIF - Fs and monthly bonus opportunities factored in.