Bookmark this Posting Print Preview | Apply for this Job Please see Special Instructions for more details. CNU will only accept online applications through the jobs.cnu.edu website. Online applications must be received by midnight on the closing date indicated in a job announcement. Faxed, emailed, hand-delivered or mailed applications and attachments will NOT be accepted. Applicants are welcome to complete an online application by using computers located in the Office of Human Resources. Address: CNU North - 321 Hiden Boulevard, Suite 101, Newport News, VA 23606. Public computers are also available in nearby libraries and at the Virginia Employment Commission. Address: 600 Butler Farm Road, Hampton, VA 23666 (M-F 9 am-4:30 pm). In order to be considered for this position, your application must provide evidence of experience and/or education supporting the requirements outlined in the posting. We encourage you to be clear and specific when describing your experience. - Responses to supplemental questions alone are not considered evidence of experience and/or education. Posting Details Position Information Working Title School Certifying Official 00695 Role Title Education Support Specialist II Position Number 00695 FLSA Non Exempt Appointment Type Full Time Type of Posting General Public Is Sensitive Position? No If Sensitive Position, please paste statement Designated Personnel Yes Responsible Employee If Designated Personnel, please paste statement This position is a “designated position” meaning this position could potentially be required to work (depending on the event) during an emergency closing. Statement of Economic Interest No If Statement of Economic Interest, please paste statement Is this a restricted position subject to availability of funding? No If Restricted Position, please paste statement Departmental Objective To support the “Students First” philosophy by providing exemplary service and support to increase the ease of the registration and matriculation of students. To promote the success of CNU students as we assist them in achieving their goal of graduation. Purpose of the Position Under the supervision of the Assistant Registrar and Manager of Veterans Affairs Education Benefits, this position will serve as the primary contact for students using VA education benefits (500 students) and serve as the primary School Certifying Official. This position will provide consultation and guidance to students using VA education benefits and will be a liaison between students and the Veterans Affairs Administration. The position will review claims for such benefits, submit certifications/verifications each semester, and assist students with questions related to VA benefits, in-person, over the phone, and via email. Works independently on the day-to-day operations of addressing the needs associated with the U.S. Department of Veterans Affairs benefits, Federal policies, and state and institutional policies and regulations as related to students of military families. The position prepares records for state and federal audits (VA Compliance Surveys) as requested by the Assistant Registrar and Manager of Veterans Affairs Education benefits. This position reviews data to ensure program and student eligibility and reports any discrepancies as appropriate. It is expected that this position become familiar with and can successfully interpret and communicate complex University policies and federal laws, such as the Family Educational Rights and Privacy Act. Uses independent decision-making and problem solving within complex guidelines. This position assists in other areas of the Office of the Registrar as needed. Knowledge, Skills, and Abilities Related to Position Ability to interpret and communicate complex policies, procedures, rules, and regulations Ability to work independently with detailed information Demonstrated ability to work cooperatively with and provide excellent customer service to a diverse population Strong computer skills for data entry tasks, account reconciliation, and business correspondence with a keen attention to detail Proficient in Microsoft Office and Google products Strong oral and written interpersonal communication skills Excellent organizational skills Education, Experience, Licensure, Certification Required Education: High school graduate or equivalent education/experience that equates to a high school diploma Experience: Experience working with confidential information Experience working with veterans’ affairs or other government regulated programs Additional Consideration(s) Experience: Knowledge and understanding of chapter benefits within the VA system Knowledge of higher education and university policies and procedures Salary Information Starting at $41,121, Commensurate with Education and Experience.