Lease apartments at the highest effective rent level possible, while maintaining a strong customer service/satisfaction philosophy. - Maintain a courteous and helpful attitude at all times. - Respond to resident request promptly and courteously and to help resolve resident issues. - Be aware of company and community policies and be able to explain them to residents and potential residents. - Have a comprehensive working knowledge of all lease related documents and be able to accurately complete the documents in a timely manner. - Maintain accurate resident files in accordance with Drucker Falk Company policy. - Enter the computer data relative to residents and potential residents in accordance with company policy. - Assist in developing and maintaining a resident retention/renewal program in order to achieve optimum increases and conversion ratios. - Inspect apartments prior to move-in to ensure market ready status. - Assist in the leasing activities and resident relations. - Be aware of the rent levels and amenities of competitive communities. - Be aware of all community and area facts and statistics. - Assist in preparing the competitive market survey report as needed. - Greet new residents and assist with the move-in process. - Verify application data. - Qualify potential residents. - Show the model and available ready vacancies. - Participate in the coordination of community sponsored events. - Become certified as a Leasing Specialist through the company in-house training program. - Travel may be required. Reasonable or limited use of your vehicle may be required. - Perform other duties as assigned. - Occasional weekend hours may be required. Qualifications Special Skills Required - Ability to successfully interact with people - Good organizational skills - Good verbal skills - Strong customer service/satisfaction philosophy - Proficient sales skills - Professional image. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. Employee is frequently required to sit, climb, and balance or stoop; or kneel. The employee may be required to lift and/or move up to 25 pounds.