AND COMPETENCIES: Directly supervise and lead a team of collection agents, providing guidance and support to achieve departmental goals. Conduct regular meetings to motivate staff and address any operational challenges. Monitor team performance through key performance indicators (KPIs) and provide Adhere to and enforce the organization's policies, procedures, and Federal/ State applicable laws. Assists with interviewing, hiring, and training team members. Effectively plan, assign, and direct team workloads to ensure operational efficiency and accountability. Utilize collection reporting to analyze accounts receivable trends and identify opportunities for improvement. Coach the team to operate as fully accountable analysts, identifying and resolving root causes that prevent items from returning to aging. Support the management and resolution of assigned cases. Serve as the primary handler for all customer escalations. Prepare and distribute daily departmental reports. Conduct performance appraisals, including recognition, corrective action, and disciplinary measures as needed. Address employee concerns and complaints, working to resolve issues promptly and professionally. Manage and oversee all communications with external collection agencies. QUALIFICATIONS: Strong problem solving, analytical, planning and organizational skills. Must work well under pressure, ability to multi- task, and work in team environment. Ability to prioritize and respond to interruptions and unexpected situations with a clear head. Ability to work independently. Ability to train employees Willingness and ability to research issues as needed. Must be proficient in JD Edwards, Outlook, and MS Excel. Communicate effectively and professionally with internal and external customers at all organizational levels. Ability to comprehend instructions, correspondence, and memos in written or oral form. Ability to write correspondence. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume, and distance. EDUCATION AND TRAINING: Bachelor's degree in business management or accounting. EXPERIENCE: A minimum of three years in a supervisor or leadership position. A minimum of 5 years' collection experience. Two years' experience in bookkeeping and accounts management preferred. Interaction: This position will interact with all levels of the organization as well as external customers. NuCO2 provides competitive pay and an exceptional benefits package, including health, dental, disability, and life insurance; paid holidays and vacation; a 401(k) retirement plan; employee discounts; and opportunities for educational and professional development. Additional compensation may vary depending on the position and organizational level. Build your future with us while making an impact every day! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.