The ideal Shoe Care Specialist candidate is an owner at heart; they are motivated, results oriented and committed to providing outstanding customer service. A day in the life… Perform and complete Shoe Care tasks according to Nordstrom guidelines and service standards. Ensure the shine stand is organized and ready to deliver on customer expectations. Shine shoes; provide consultation on care of shoes and minor repair on shoes. Utilize store technology to answer phones, check out customers and properly record customer information. Meet department and individual productivity goals. Communicate supply needs in a timely manner to manager. Maintain accurate records of shoe care transactions and record tips daily. May flex into other shoe stock and cleaning tasks when needed You own this if you have… Basic math, organization, and written communication skills Previous shoeshine experience; preferred minimum 1-2 years Ability to effectively build relationships with customers, peers, and leadership through clear and professional communication. A willingness to learn, and a high level of ownership for personal growth, accountability and initiative. Ability to work independently, with little or no day-to-day direction. The ability to embrace a flexible working schedule based on business needs. Physical Requirements:Continuous movement for 2-4 hours at a time, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle product and assist customers. Frequent use of hands for grasping, fine manipulation, pushing and pulling. Perform physical activities such as stooping, bending, kneeling, squatting, and crouching to shine and clean shoes. While performing services, a stool may be requested. Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.