Coordinates personalized, high-touch services for HSS Florida Concierge patients, ensuring a seamless experience from initial contact through follow-up care. Serves as a primary point of contact for concierge patients, providing clear communication, timely responses, and escalation of concerns as needed. Supports day-to-day operations of the HSS Florida Concierge Program, established workflows, protocols, and service standards. Collaborates with internal departments across HSS Florida locations to coordinate care and ensure consistency in the concierge patient experience. Assists in identifying opportunities to enhance concierge workflows, operational efficiency, and overall patient satisfaction. Supports International and ambassador patient coordination, including assisting with appointment scheduling, communication, and care navigation in collaboration with the Ambassador and International teams. Participates in reporting, tracking, and administrative tasks related to concierge, Ambassador Services, and international patient activity. Qualifications. Bachelor’s degree or equivalent combination of education and experience preferred. Minimum of 2–4 years of experience in patient services, concierge healthcare, care coordination, or a related healthcare role. Strong interpersonal and communication skills with the ability to engage diverse patient populations. Bilingual (Spanish/ English) preferred. Exceptional organizational skills and ability to manage multiple priorities in a fast-paced environment. High level of professionalism, discretion, and attention to detail. Demonstrated commitment to delivering an exceptional patient experience. YEARS OF EXPERIENCE REQUIREDMinimum 1-3 years healthcare setting, or the equivalent field, or related program Ability to maintain a positive attitude in a fast-paced environment. Capacity to multitask and prioritize in the ever changing environment of healthcare. Ability to work collaboratively with others. Respect for information confidentiality (the successful candidate will comply with all HIPAA rule and regulations)Ability to show initiative, good judgment, and resourcefulness. Ability to work with a variety of software programs specific to healthcare. Strong computer skills required. Professional demeanor, business attire required