About the Role: - - As a CBRE Customer Service Coordinator, you willhandle inbound calls related to facility services for healthcare environments,supporting administrative, clinical, and pharmacy (RX) locations. Responsibilities include answering inquiries, documenting requests, andcoordinating resolutions for facility-related issues. This position sits withinthe Call Center function, providing consistent and responsive support to ensuresmooth facility operations. You will be supporting our client, an Americanmultinational for-profit company specializing in health insurance andhealthcare services. This is a fully remote position with a work scheduleof 7:00 AM to 3:30 PM EST, Tuesday - Saturday. - - What You’ll Do: - - Answer incoming service requests via phone, chat, email, and online requests. Respond to customer inquiries and concerns and escalate issues as necessary. Generate and follow up on service request work orders to ensure completion. Schedule meetings and coordinate logistics as needed. Update company systems, customer service databases, and spreadsheets. Contact customers for updated information, as needed. Run and distribute various ad hoc reports for review. Lead by example and model behaviors consistent with CBRE RISE values. Guide the team through the application of basic knowledge. Suggest improvements to existing processes and solutions to improve team efficiency. Evaluate and select solutions from established options. May generate and dispatch service request work orders for completion by maintenance team. Have an impact through clearly defined duties, methods, and tasks, which are described in detail. Solve straightforward problems using existing procedures, with limited opportunity for discretion. Deliver your own output by following defined procedures and processes under close supervision. - - What You’ll Need: - - High School Diploma or GED and up to 2 years of job-related experience. Ability to follow basic work routines and standards. Effective communication skills to exchange straightforward information. Working knowledge of Microsoft Office products (e.g., Word, Excel, Outlook). Strong organizational skills and an inquisitive mindset. Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups. - -