> Finding a job that fits your lifestyle isn’t always easy. That’s where Kelly® comes in. We’re seeking a Case Manager to work at a leading client within the biopharmaceutical industry, supporting patients and healthcare providers nationwide. This remote opportunity is based in Orlando, FL Salary/ Pay Rate/ Compensation: $23.50/hr, Shift: Able to work shift between 8 am-8 pm EST Location: Remote-must live in Orlando, FL area Benefits: Med/ Den/ Vis, PTO, Paid Holidays Why you should apply to be a Customer Experience Advocate (Case Manager): Competitive pay and comprehensive benefits 100% remote, offering flexibility and work-life balance Make a real impact in biopharma by helping patients access critical therapies Collaborative, engaging environment What’s a typical day as Customer Experience Advocate (Case Manager)? You’ll be: Acting as the primary point of contact and case manager for client, provider, and customer inquiries and escalations Supporting patients and providers with program enrollment, benefits verification, and referral to specialty pharmacies Conducting initial patient onboarding calls and ongoing support outreach Maintaining regular communication to update all parties on case status and next steps Processing PAP (patient assistance program) requests and re-approvals promptly Referring patients to external programs as appropriate Identifying and documenting adverse events and product complaints timely Independently managing an assigned territory and making timely decisions for case resolution Demonstrating ability to prioritize and balance the needs of patients and HCP offices utilizing program business Providing concierge-level service, resolving issues efficiently, and escalating when necessary Collaborating with field teams, manufacturer reps, providers, and internal/external teams to resolve complex cases Maintaining accurate, compliant documentation and communication to support program goals Upholding patient privacy laws and fostering collaborative team relationships Performing other duties as assigned This job might be an outstanding fit if you: Have a high school diploma or equivalent (undergraduate degree preferred) Bring 4 years of professional experience, including at least 2 years in customer service, call center, or insurance roles—ideally within healthcare or pharmacy Are able to work an assigned 8-hour shift between operating hours of 8 am-8 pm EST Possess strong communication and interpersonal skills Have proven ability to manage a case load, prioritize tasks, and build relationships Can efficiently navigate multiple screens and systems, and use Microsoft programs Thrive in a regulated, remote, high-volume environment (Bonus) Hold a Certified Pharmacy Technician credential, are bilingual in Spanish, or have knowledge of benefit verification and insurance structure