Responsible for selecting “the best of the best” products for our online shoppers. Will also be responsible for accurately selecting groceries ordered online by our customers. Core Competencies:Partnerships. Growth mindset. Results oriented. Customer focused. Professionalism. Reporting Relations. Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Online Shopping Department Manager. Positions that Report to you: None. Primary Duties and Responsibilities. Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. Makes an effort to learn customers’ names and to address them by name whenever possible. Assists customers by: (examples include)Escorting them to the products they are looking for. Securing products that are out of reach. Loading or unloading heavy items. Making note of and passing along customer suggestions or requests. Performing other tasks in every way possible to enhance the shopping experience. Answers the telephone and emails promptly and provides friendly, helpful service to customers who call. Accurately selects groceries ordered online by customers. Selects highest quality produce, meat, and other fresh products. Selects, scans, and bags items from all temperature zones. Adheres to company policies and individual store guidelines. Reports to work when scheduled and on time. Secondary Duties and Responsibilities. Tenders customer orders through POS and charge the customer’s credit card. Upon gathering orders, place in storage at proper temperature and promptly retrieve from storage prior to customer’s arrival. Ensures products maintain proper temperature through the entire process. Cart to and place in holding area for pick-up. Lift, carry, and load groceries into customer vehicle. Continually monitors incoming online orders to ensure prompt, on-time fulfillment. Performs other job-related duties and special projects as required. Education and Experience. High school diploma or equivalent preferred.