Gathers and enters patient demographic information into the hospital information system. Verifies benefits, obtains required authorization. Obtains co-pays, deductibles, co-insurance and deposit amounts. Performs accurate and thorough registrations. Is compliant with regulatory guidelines. Acts as first contact representative of Virtua by providing excellent customer service. Position Responsibilities: - Obtains copies of patient insurance cards and identification and enters demographic, financial, insurance and clinical information into computer system; verifies completeness and accuracy of all data. - Obtains signatures on all required documents for consent, medical necessity, and on required State, Federal and regulatory documentation. Processes all necessary paperwork. - Correctly identifies, collects and processes co-pays, deductibles, co-insurance and deposits from patients and may facilitate resolution of billing issues by liaising with patient accounting, patient, and insurance representative. - Identifies and provides appropriate referrals and payment options to patients needed financial assistance. - Provides additional office support including telephones, scheduling, typing, filing, etc. Position Qualifications Required / Experience Required:1 year customer service in a professional setting (excludes retail/food service) preferred. Medical office or admittance experience preferred. Must demonstrate a positive demeanor, have both strong verbal and written communication skills. Must be able to handle potentially stressful situations and multiple tasks. Must have basic typing, computer and/or word processing skills. Required Education:High School diploma. Training / Certification / Licensure:One year of Epic system experience highly preferred. Hourly Rate: $18.69 - $26.01 The actual salary/rate will vary based on applicant’s experience as well as internal equity and alignment with market data.