This position will supervise the overall operation of the field services department for their defined territory. This position will coordinate and manage the resources to successfully carry out field services jobs. This includes but is not limited to coordinating, implementing and/or performing service for system equipment installation, checkout, maintenance, and repairs. This position works with established SOP’s (Standard Operating Procedures) with specific safety and environmental policies as stated by Field Services Management, EH&S, and Branch Manager. Essential Duties: Deliver excellent customer service to internal and external customers Ensures operations are done safely and in compliance with local, state and federal regulations Responsible for managing and training new employees as needed to ensure safety, efficiency and profitability Ensures all employees are properly trained and equipped with the necessary tools to be successful Compiles and analyses various reports for decision making, management reporting and compliance Responsible for departmental budget and business plan for functional area Actively works with sales personnel to develop costs and operation plans of execution for potential Field Service projects; responsibility for completing the projects on the defined cost basis is a fundamental and vital aspect of the position. Identifies resource needs and provides justification Troubleshoots and resolves complex problems Other duties as assigned Specific Skills Computer skills including Microsoft Office Suite Able to supervise and lead employees Effective communication, both oral & written Ability to provide external sales support to existing direct sales representatives and customer. Work Experience 5 years of related experience required Previous management experience with budgetary and profit & loss (P&L) responsibility preferred Proven ability to lead others required Education, Certificates, Licenses, Designations or Memberships High School diploma or equivalent required Bachelor’s Degree preferred All applicants must pass the following pre-employment requirements: Physical including drug & alcohol screening Background check in accordance with local laws and regulations Personal Protective Equipment - : Ability to wear personal protective equipment, which may include a respirator, steel toe boots, gloves, uniform, safety glasses, reflective vest, and hard hats