Reporting to the Deputy Director and Head of Research and User Services, the User Services Librarian ensures exceptional frontline service by fostering a warm, patron-centered environment which prioritizes the student experience and supports the Library’s essential role in Simmons education. This position advances the Library’s commitment to teaching and learning by working with staff at all levels to provide consistent, equitable access to collections, services, and spaces—promoting discovery, enrichment, and academic success. KEY RESPONSIBILITIES:Coordinating the work of User Services with Research Services. Supervising the User Services Fellow. Managing daily operations and workflow of the Library Service Desk, including social media and service-related communications Overseeing student staff, including hiring, onboarding, and training. Participating in provision of reference and research services to users. Managing access to collections, including interlibrary loan and course reserves. Supporting and facilitating usage of library spaces and resources. Planning and assessing departmental work. Managing User Services departmental budget. ESSENTIAL JOB FUNCTIONS - Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. User & Research Services:Manage the User Services Fellow in support of User and Research Services functions. Oversee and support Library Service Desk staff, and User Services Fellow, in daily activities. Collaborate with Research Services team to provide in-person, chat, and email reference; train and support graduate student workers providing research support. Prepare and distribute approved Library Hours and changes to service schedules. Oversee and monitor Library spaces to ensure safety, cleanliness and place service requests as appropriate. Manage collection and reporting of usage statistics and headcounts. Make recommendations and updates to User Services policies and procedures. Maintain and update Service Desk internal website as appropriate. Manage User Services budget including reporting and payment activities in Workday. Participate as a member of the Research Services team offering research and instruction. Collaborate with colleagues across the Library and Archives and with University departments in support of Library programming and communications. Collections & Access:Oversee the maintenance of physical collections, collaborating and consulting with subject specialists on recommended changes, collections projects, deaccessions, and acquisitions. Plan and implement collection maintenance projects in conjunction with Collections Strategy Librarian. Supervise the operation of Interlibrary Loan systems, processes, and procedures. Manage Course Reserves system and procedures and communicate with faculty on Course Reserves policies and procedures. Make recommendations and updates to policies and procedures. Staffing & Supervision. Student Workers:Oversee hiring, training, and scheduling of student worker team (undergraduate and graduate students) each semester. Facilitate hiring and payroll activities for student workers using Workday and communicating with Student Employment. Collaborate with User Services Fellow and Deputy Director on student worker policies, procedures, and training, or changes to systems and processes. User Services Fellow:Supervises, supports, and collaborates with the User Services Fellow in all aspects of service operations and management. Engages in a model of mindful mentorship for Fellow career growth. Contributes to development of professional portfolio opportunities for Fellow. Oversees and advises on Fellow’s capstone project. OTHER DUTIES AND RESPONSIBILITIES - Other duties assigned. REQUIRED QUALIFICATIONS - Master’s Degree from an ALA accredited program in Library & Information Science. Two years library or public service experience, including supervisory experience. Experience with MS Excel or Google Sheets. Knowledge of social media platforms. Excellent organizational and communication skills. Strong service ethic with the ability to work collaboratively with a variety of stakeholders. PREFERRED QUALIFICATIONS - Experience working in an academic library setting. Experience working in customer service. Experience creating a respectful and inclusive environment supportive of diversity. Willingness to contribute to the profession through activities such as publications, presentations and taking leadership roles in professional organizations.