We're looking for a IT Support Technician to provide front-line technical support to end users, resolving hardware, software, and network issues to maintain productivity and system reliability. This role works under direct supervision, follows established IT procedures, and supports technology operations in an architectural office environment. This position is located in HMC s Ontario, California office. The position requires 3 days in the office and the ability to work from home Mondays and Fridays. Key Responsibilities Respond to and prioritize IT support requests via phone, email, and in person Troubleshoot PCs, laptops, peripherals, and basic network issues Set up and configure workstations, printers, mobile devices, and video conferencing equipment Install, configure, and maintain hardware, software, and applications Support networked printers, plotting equipment, and peripheral devices Maintain hardware/software inventory and ensure data integrity Create basic end-user documentation and provide technology guidance Enforce IT policies, standards, and security procedures Assist with system upgrades, device monitoring, and technology planning Travel as needed to the other offices Requirements Associate degree or equivalent technical training Minimum 2 years of experience in a Microsoft Server and Windows environment Working knowledge of PC hardware, networking basics, and IT applications Strong customer service, communication, and documentation skills Ability to manage priorities, meet deadlines, and adapt to change Professional demeanor, dependable attendance, and collaborative work style This position is non-exempt. The salary range for this position is $44,619 - $60,764 ($21.45 - $29.21 per hour). The actual offered salary for this position will vary depending on multiple factors including the candidate s qualification, education, position knowledge, work experience, skills, ability, work location, and internal incumbent compensation for similar roles. We do not anticipate individuals hired into this position will start at or near the top half of the range listed; the decision will be based on each individual case. The salary range listed above does not include other compensation elements such as discretionary bonus opportunities, employee stock ownership grants, paid time off, medical insurance, and other wage and benefit opportunities.