Pay Grade: G - Click HERE for Video. Who We Are. We protect lives. The Georgia Department of Public Health (DPH) is the lead agency entrusted by the people of Georgia to protect lives and promote healthy lifestyles in communities throughout the state. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing for and responding to disasters. What We Offer. As a member of the DPH team, you will join a group of passionate individuals dedicated to serving Georgians. Regardless of your role, you will contribute to protecting lives while enjoying a wide range of benefits. Make a Professional Impact – Build your career where it matters and protect lives in the community where you live, work, and play. Enjoy Workplace Flexibility – Experience flexibility in how you work so you can be your best self for you and the people of Georgia. Work with a Dynamic and Diverse Team – Collaborate with employees who share ideas and leverage collective strengths. Achieve Career Longevity – Take advantage of opportunities for learning and development that support a long-term career. Take Part in a Hands-on Working Culture – Work in a unique culture of active engagement and problem-solving, no matter your role. Feel Pride in Where you Work – Be part of making an impact in public health alongside dedicated people just like yourself. This is a GRANT FUNDED position. Job Responsibilities Manages large volume of inbound calls in a timely manner. Provides constituents with accurate information in accordance with applicable Georgia codes and regulations. Registers and documents customer information and any updated requests into a tracking system. Keeps records of all conversations in our communications center database in a comprehensible way. Resolves constituents’ complaints and answers questions regarding Vital Records requests. Contacts other Vital Records units as needed to research and/or provide information on constituents' requests to expedite high-quality customer service. Sends complex search and special services requests (e.g., Adoptions, Parental Acknowledgement, Home Births, Delayed Births, and Deaths) for processing to the Records Management team. Informs constituents of the timeframe and options for resolution of inquiry. Meets personal/team qualitative and quantitative service level agreements. Performs various clerical duties (i.e., photocopying materials, filing, and data entry). Performs other related assignments as required. Minimum Qualifications High school diploma/ GED and completion of 90 quarter hours (60 semester hours) at an accredited college or university. OR - One (1) year of experience in a customer service setting communicating information. OR - One (1) year of experience required at the lower-level Customer Svc Rep 1 (GST 120) or position equivalent. Preferred Qualifications (based on the needs of the position): Preference will be given to applicants who in addition to meeting the minimum qualification possess the following:Two years of experience addressing customers’ requests and questions, complaints, and/or disseminating information. Ability to contribute as a team member. Customer focused and adaptable to different personality types. Good decision-making and judgment skills. Proficiency in Microsoft Office products (e.g., Word, Excel). Ability to work in a high-volume and fast-paced environment. Experience processing high-volume customer requests. Bi-lingual/ Spanish Fluency