Deliver training curriculum tailored to specific user groups across departments. Ensure training materials are accurate, up-to-date, and aligned with best practices. Promote standard work, high reliability practices, and integration with clinical and operational workflows. Maintain training domains and test patient content to support realistic, case-based learning. Assist in the creation of training materials using simulated environments. Prepare, organize, and execute training activities for system go-lives and upgrades. Track training progress and ensure users are adequately supported during transitions. Coordinate with IS and project teams to align training with organizational strategy. Incorporate system updates into training sessions and materials. Collaborate with informatics and operational leaders to support change adoption. Address user resistance and promote the benefits of new features and workflows. Use metrics to evaluate training effectiveness and user adoption. Spend time regularly in clinical and operational areas to observe system use, provide coaching, and identify learning gaps. Plan follow-up interventions based on observed needs. Partner with IS teams, department leaders, and vendors to ensure training meets user needs. Facilitate communication across departments to support training alignment. Maintain detailed documentation of training materials, user guides, and support resources. Ensure materials are accessible and support multi-channel communication. Anticipate and responds to customer needs; follows up until needs are met Demonstrate collaborative and respectful behavior Partner with all team members to achieve goals Receptive to others’ ideas and opinions Contribute to a positive work environment Demonstrate flexibility and willingness to change Identify opportunities to improve clinical and administrative processes Make appropriate decisions, using sound judgment Use resources efficiently Search for less costly ways of doing things Speak up when team members appear to exhibit unsafe behavior or performance Continuously validate and verify information needed for decision making or documentation Stop in the face of uncertainty and takes time to resolve the situation Demonstrate accurate, clear and timely verbal and written communication Actively promote safety for patients, families, visitors and co-workers Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance CN Hospital (Main Campus) (L 002) 111 Michigan Avenue NW Washington 20010