About this Job The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana. Learn more about the Louisiana Department of Health. Be the first point of contact in supporting Medicaid services that impact communities across Louisiana. In this role, you’ll provide front-line assistance to the public, process critical case updates, and help ensure accurate and timely eligibility operations. If you’re detail-oriented, enjoy helping others, and thrive in a fast-paced environment, this is a great opportunity to make a meaningful difference while building your career. An ideal candidate should possess the following competencies:Accepting Direction: The ability to be open and willing to follow guidance or instructions. Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes. Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies. Acting with Ethics and Integrity: The ability to make choices that reflect ethical standards, integrity and honesty, regardless of circumstances or personal benefit. Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement. Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others. Minimum Qualifications Three years of experience in administrative services. EXPERIENCE SUBSTITUTION:Every 15 semester hours earned from an accredited college or university will be credited as six months of experience. Job Specification The official job specifications for this role, as defined by the State Civil Service, can be found here. Job Duties and Other Information Job Duties: - Serves as the agency’s front line support by assisting the public in person, by phone, and via email with questions related to Medicaid policies, program requirements, case status, and application or renewal processes. - Processes statewide correspondence in a timely and accurate manner by receiving, sorting, stamping, scanning, filing, and disposing of postal mail, electronic mail, and faxes in accordance with policy and procedures. - Updates La. MEDS case records by entering case status changes and detailed case notes, and performs related actions such as mailing requested documents, initiating case closures, and uploading and indexing documents in EDMS. - Assists members with completing self-service portal change reports in La. MEDS, including updates to personal information, household composition, income, expenses, and requests for case actions or replacement Medicaid cards. - Performs clerical and data entry functions in La. MEDS, including assigning and reassigning tasks to Medicaid analysts to support efficient workflow and case processing. - Supports customer service and outreach efforts by assisting with high call volumes, participating in outbound calling initiatives, and attending community events to provide program information and resources. - Performs administrative and operational support functions, including maintaining equipment and property records, managing office supply inventory, supporting safety activities, and operating office equipment to ensure efficient daily operations. Position-Specific Details:Location: Medical Vendor Administration / Medicaid Region 4 / Lafayette Parish. Appointment Type: Probationary or Promotional. Cost Center:305-2050405 Position Number: 159939 How To Apply:No Civil Service test score s required in order to be considered for this vacancy. To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page. - Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete. Contact Information:Paula Jackson paula.jackson@la.gov. LA Department of Health (LDH)Division of Human Resources. PO Box 4818 Baton Rouge, LA 70821225-342-6477 This organization participates in E-Verify, and for more information on E-Verify, please contact DHS at 1-888-464-4218. LDH supports Louisiana’s commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities. Information on the Louisiana Works, Louisiana Rehabilitation Services is available here. LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce, and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.